Report a Content Grievance in Brazil
Amazon Prime Video and Prime Video add-on subscription members in Brazil can file/raise complaints (if any) in relation to issues such as age ratings, content descriptors, or content that violates the rights of children or adolescents.
For Prime Video grievances not related to content compliance such as account, subscription, billing, refunds, title availability, feature requests, technical troubleshooting including device issues, video quality, streaming/app issues, etc., you can contact our dedicated Customer Support team via the Prime Video Help page section: www.primevideo.com/help. Our Customer Support team will be happy to assist you.
For any other Amazon related issues such as retail orders, payments, accounts, etc., you may contact our Customer Support team who will be happy to assist you.
To submit a grievance in Brazil, please use our Amazon Prime Video Content Grievance form
Note:
- The above Grievance Redressal Mechanism is compliant with applicable and governing laws of Brazil only.
- Prime Video is merely a service provider and doesn’t own any content or exercise any creative or editorial control over the content that is available on the Prime Video add-on subscription service. The content available on Prime Video add-on subscription service is created, developed, produced, owned and/or made available by the respective Partners. You can also reach out to and contact the concerned Partner directly regarding any content created, developed, produced, owned and/or made available via a Prime Video add-on subscription.
- Content grievance support in Brazil is currently available in Portuguese and English languages only.