911 Crisis Center

Supervisor Charline Polk helps a concerned grandfather look for his missing 2-week-old grandchild.

Matt Reinke helps a panicked caller with a baby struggling to breathe.

It's a double whammy at dispatch when St. Patrick's Day falls on a full moon.

Abby navigates being a new mom and a new supervisor; a welfare check spirals into a pursuit.

Rookie Steve Schieferstein adjusts to the other side of the phone and handles all types of calls.

Melinda Pilat handles the horrors of a house on fire with dogs still inside.

While the shift is showered with food and fun during Appreciation Week, the calls keep coming.

Essence keeps her eye on the prize; Charline and Melanie help a caller track down a cat burglar.

Dispatcher Arnold Rinas uses his 15 years of experience to prepare the trainees for the job.

Donna leans on Melinda; Abby answers a call from an address connected to Donna.

Jessica Merkosky keeps spirits high on the dispatch floor while her shift scrambles.

Jennifer Barber must lean on her team when she gets caught in a cycle of calls involving children.

The team honors the police; Savannah Brown, the youngest dispatcher, is eager to prove herself.

Some embrace the strange, while others struggle to find the humor on Friday the 13th.

Laura and Charline celebrate Mother's Day when a flood of calls come in to report a shooting.

Rookie dispatcher Savannah Brown settles in at CVD but fears she is sending police into danger.

The dispatchers brace for nonstop 911 calls as Memorial Day weekend ends with chaos.

Charline and the team's determination is put to the ultimate test after days of emergencies.

The pressure is on Jessica and trainee Patrick when a woman calls for her unresponsive boyfriend.

On Matt's first day as supervisor, he must navigate his new duties.

With July 4th just around the corner, the dispatchers brace for nonstop complaints and hope for the best.

When a drunk driver takes off on Savannah's officers, she must come to grips with a tragic outcome.