911 Crisis Center

911 Dispatcher, Essence Sullins, and the night shift team field non-stop emergency calls from 6 pm-6 am, including one that connects to someone in Essence’s family.

Christine Mazzeo's last shift.

On her last shift at CVD, veteran 911 dispatcher Christine Mazzeo must navigate the chaos of St. Patrick’s Day and say goodbye to the work-family she’s been for over 12 years.

911 Dispatch Trainee Matt Reinke is almost through the training program at CVD, but before he graduates, he must prove his ability to successfully navigate the night shift.

Trainee Matt must prove his ability.

Supervisor Charline Polk leans on her 16 years of experience to handle crisis after crisis.

A supervisor is chilled to the bone.

Nancy ties the knot! But first, the team must piece together the puzzle of a possible kidnapping

Team deals with a possible kidnapping.

Dispatcher Melanie McCavish and the team ramp up into all hands on deck when a barrage of shots fired calls come in at the same time.

A barrage of shots-fired calls.

Pregnant dispatcher Abby Encarnacion.

911 Dispatcher Abby Encarnacion is pregnant with her first child and must navigate working 12-hour shifts.

Marra Wargo's first week as supervisor.

It's dispatcher Marra Wargo's first week in her new position as Supervisor. Despite handling lifelong anxiety, she leads the team through a storm of emergencies.

911 Dispatcher Jackie Chappuies takes training rookie Hayley Kilbane into her own hands.

Supervisor Christine Muccino drives the shift through a series of crises including a fatal car accident.

The dispatchers at CVD brace for Full Moon madness. All hell breaks loose throughout the night.

The dispatchers brace for the Full Moon.

The shift comes together to support their pregnant teammate, Kaitlyn Schroeder.

The shift supports Kaitlyn Schroeder.

It’s the best time of the year for the dispatchers! Dispatcher Appreciation Week officially begins.

Dispatch Appreciation Week is in full swing: raffle tickets are flowing, costumes are aplenty, and prizes will be won.

Dispatch Appreciation Week.

Jessica tries to raise team spirits.