Inside the Merchant

In this episode the concierge is tasked with parking a fleet of luxury cars, the staff take on the difficult task of cleaning Ireland's largest chandelier and the hotel hosts an afternoon tea topped with a fashion show in aid of a charity.

In this episode the hotel hosts a VIP dinner for Northern Ireland's top hoteliers, unveils a new venture by throwing their first children's birthday party and take on a mammoth makeover transforming the roof garden into a winter wonder land.

In this episode Manager Gavin goes in search of Northern Ireland's biggest and best Christmas tree and Belfast's biggest festive decorating extravaganza takes place behind the five-star facade.