911 Crisis Center

Dispatcher Essence Sullins and the night shift take nonstop emergency calls from 6 p.m. to 6 a.m.

Dispatcher Christine Mazzeo says goodbye to the work family she has been with for over 12 years.

Trainee Matt Reinke must navigate the night shift, the callers and his fellow dispatchers.

Supervisor Charline Polk is faced with a situation that chills her to the bone.

The team must piece together the puzzle of a possible kidnapping; Nancy's wedding.

Melanie McCavish and the team ramp up when a barrage of shots-fired calls come in at the same time.

Pregnant dispatcher Abby Encarnacion navigates 12-hour shifts and taking highly emotional calls.

Marra Wargo leads the team through a storm of emergencies, panicked witnesses and a dog in danger.

911 Dispatcher Jackie Chappuies takes training rookie Hayley Kilbane into her own hands.

Nothing shakes Christine Mooch Muccino to the core more than when she learns of a crisis at home.

A traffic stop turns into a full-blown pursuit, and an accident leaves a motorcyclist motionless.

The shift comes together to support their pregnant teammate, Kaitlyn Schroeder.

Dispatcher appreciation week begins, and while morale is high, the crime rate seems to be higher.

Dispatch Appreciation Week is in full swing, with raffle tickets flowing and costumes aplenty.

Jessica Merkosky taps into her cheerleader past to raise her team's spirits; families in crises.

Donna Majoros needs support when she is faced with a call that brings a past trauma into the light.