Mary Portas: Secret Shopper

Mary's mission is to transform fast fashion chain Pilot's worst-performing store into a haven for shoppers, and to then challenge MD Chris George to roll out her ideas throughout the rest of his empire.

Mary Portas goes undercover in the world of sofa superstores, revealing an industry that puts commission, not shoppers, first.

Mary's secret cameras reveal the infuriating world of mobile phone stores to be one of the least user-friendly retail environments on the high street.

Mary plans to start a revolution in the world of estate agents. Buying a house is the most important purchase of one's life, but Mary thinks estate agents have been letting us down.