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Help

Getting Started

What is Prime Video?
Set Up Prime Video on Your Device
Supported Devices & Features
Change the Prime Video Language

Watching Prime Video

Turn on Subtitles & Multi-Language Audio
How to Watch a Prime Video Title
Download Prime Video Titles to Your Mobile Device
Watch Prime Video While Traveling Internationally
Manage Your Prime Video Watchlist
Prime Video Quality & Formats (SD, HD, UHD, HDR)
What are Amazon Maturity Ratings?
What is X-Ray for Movies & TV Shows?

Manage Your Account

Change Your Account Details
Change Your Prime Video Payment Method
About Updating Your Home Location
About Identifying Whether an E-mail is from Amazon Prime Video
About Accessibility Features for Prime Video
About Closing Your Account

Solve Video Issues

On Your Computer
On Your Mobile Device
On Your Fire Tablet
On Your TV
Prime Video Error Codes & Issues
Using a VPN or Proxy to Access Prime Video
Website Playback Error

Prime Video Memberships

About Prime Video Memberships
About Twitch Prime Benefits
Changes to Prime Video Memberships with the Launch of Amazon Prime
Changes to Prime Video Subscriptions for Brazil
How to Start a Prime Video Membership or Free Trial
About Prime Video Promotional Pricing
End Your Prime Video Membership

Manage Your Video Settings

Manage Your Audio Language & Subtitles Preferences
Manage Prime Video Parental Controls
Manage Your Prime Video Devices
Manage Mobile Data Usage
Manage Auto Play

Terms & Conditions

VAT / GST Rates
About Tax on Prime Video subscriptions sold on PrimeVideo.com
Amazon Prime Video Service Provider Information and Applicable Terms and Policies

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