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Amazon Prime Video Terms of Use

Last Updated: December 7, 2023

The version applicable to users who signed-up to Prime Video as of 7 December 2023. Previous version of the terms is here.

Welcome to the terms of use for Amazon Prime Video. These terms are between you and the entity providing the Amazon Prime Video service to you, which may be, depending on your location, Amazon.com Services LLC, Amazon Digital UK Limited or one of their affiliates ("Amazon", "we" or "us"). Visit www.primevideo.com/ww-av-legal-home to identify the Amazon affiliate that provides the Amazon Prime Video service to you and other applicable terms based on your location. Your Amazon Prime Video service provider may change from time to time, with or without prior notice (unless required by applicable law). Please read these terms, along with the Privacy Notice, Conditions of Use, and Amazon Prime Video Usage Rules applicable to you, and all other rules and policies related to the Amazon Prime Video service (including, but not limited to, any rules or usage provisions specified on any product detail page or on any help or other informational page for the Amazon Prime Video service) (collectively, this "Agreement"). If you are located in the UK, European Union or Brazil, the Privacy Notice, the Cookies Notice and the Interest-Based Ads Notice are not part of your Agreement. The versions of these policies and notices applicable to you are available for your review to understand how we handle your personal information. Each time you visit, browse, or use the Amazon Prime Video service, you accept this Agreement on behalf of yourself and all members of your household and others who use the Service under your account.

1. THE SERVICE

Amazon Prime Video (the "Service") is a personalized service that offers, recommends and helps you discover digital movies, television shows and other video content (collectively, "Digital Content") and other services as provided in this Agreement. There are several ways to access the Service and Digital Content, including through Amazon Prime and your use of other Prime benefits and Amazon services are governed by separate terms made available in the apps, websites or devices you use to access those services. If you are under 18 years of age, or the age of majority in your location, you may use the Service only with involvement of a parent or guardian. We personalize content and features as part of the Services, including showing you recommendations on Digital Content, features and services that might be of interest to you. We also endeavor to continuously improve the Amazon devices and services and your experience with them.

2. COMPATIBLE DEVICES

In order to stream or download Digital Content, you will need to use a personal computer, portable media player, or other device that meets the system and compatibility requirements that we establish (a "Compatible Device"). You will get information on Compatible Devices in your welcome message. It can be found at: Poland, US, UK, Germany, Japan, All Other Countries . Some Compatible Devices may be used only to stream Digital Content, some may be used only to download Digital Content, and some may be used to stream and download Digital Content. We will not change our requirements for Compatible Devices during the subscription period you have already paid for. Irrespective of our requirements on Compatible Devices, your access to the Service may also depend on software or systems provided by third parties, including device manufacturers ("Third Party Providers"). Changes introduced by Third Party Providers may affect whether a Compatible Device will remain compliant with our requirements. If Third Party Providers introduce changes to software or systems of the device or refrain from introducing required changes, this circumstance (that is beyond our control) may cause your device to no longer meet our compatibility requirements.

If, due to actions or forbearance of third parties, including Third Party Providers that are beyond our control, our continued support of your device as a Compatible Device (i) poses a security risk to you, your data, your device or its software; (ii) allows unauthorised third party access to the Service or Amazon's systems; or (iii) allows infringement of intellectual property rights in the Digital Content available on the Service, we may deactivate such Compatible Device.

The Amazon entity that provides you the Amazon Prime Video mobile app may be different than the Amazon entity that provides you the Service. The relevant entity providing the Amazon Prime Video mobile app is indicated when you install the app on your device.

3. GEOGRAPHIC VARIABILITY

Due to technical and other restrictions imposed by content providers, the Service is available only in certain locations. The Digital Content (including subtitled and dubbed audio versions of Digital Content) and how we offer Digital Content to you will vary over time and by location. Amazon will use technologies to verify your geographic location. You may not use any technology or technique to obscure or disguise your location.

4. DIGITAL CONTENT

a. General. The Service may allow you to: (i) access Digital Content on a subscription basis for viewing during a limited period of time during a subscription period (for example, through Amazon Prime or other subscription or standalone video subscription offering) ("Subscription Digital Content"), (ii) rent Digital Content for on-demand viewing over a limited period of time ("Rental Digital Content"), (iii) purchase Digital Content for on-demand viewing over an indefinite period of time ("Purchased Digital Content"), (iv) purchase Digital Content for pay-per-view viewing over a limited period of time ("PPV Digital Content"), and/or (v) access Digital Content on a free, ad-supported or promotional basis for viewing over a limited period of time ("Free Digital Content"). Digital Content may be available as Subscription Digital Content, Rental Digital Content, Purchased Digital Content, PPV Digital Content, Free Digital Content, or any combination of those, and in each case is subject to the limited license grant below.

b. Usage Rules. Your use of Digital Content is subject to the Amazon Prime Video Usage Rules (the "Usage Rules"). The Usage Rules provide important information, including the time period during which you are authorized to view different types of Digital Content (the "Viewing Period") and limitations on the number and type of Compatible Devices on which each type of Digital Content may be downloaded, streamed, and viewed.

c. Subscriptions/Memberships. The fee for subscriptions includes VAT. The fee will be collected by the party with whom you transact for the service, which may be Amazon or a third party.

If access to the Service is granted as part of a Prime membership, the subscription fee change is subject to Amazon Prime Terms and Conditions (indicated here).

If you have access to the Services as part of a standalone Amazon Prime Video subscription, we can offer you new terms of the Prime Video Service, including the fee for membership. Notwithstanding changes under section 6d of the Terms, We will only make changes to the Service or the Terms, including the fee for the Service with your express agreement. We will inform you of the proposed changes using the contact information you provided. In the message sent to you, we will indicate the scope of the proposed changes, the date of their implementation and the request for you to agree to the amended Terms.

If you do not agree to any changes made under this section, your membership (the Agreement) will be terminated at the end of the current membership period you have already paid for. In any case, no fee increase will take effect before the end of the membership period you have already paid for.

Our aim is to keep you entertained, that's why we continuously refresh (add and remove) the extent of available Digital Content, and the specific titles available through subscription services. Additional terms applicable to a subscription are provided once you sign up for the Service and also indicated on the information pages for that subscription on the primary Service website for your location, noted here (your "Video Marketplace").

To provide you with a variety of content, some of the subscription services that we offer are from third parties (for example, through subscription to Prime Video Channels). Third parties are responsible for the content provided within such subscription services.

d. Cancellation of Subscriptions/Memberships. If you signed-up for your video-only subscription or membership directly through us, you may cancel any time by visiting Your Account and adjusting your membership settings, by contacting Amazon customer service, or by using any cancellation form that we make available to you on your Video Marketplace (noted here ) or, if you transact for the applicable Amazon subscription or membership service through a third party, through your account with such third party. If you cancel within 3 business days of signing up for, or converting from a free trial to, a paid membership (or, for customers in the UK and European Union, within 14 days of receiving confirmation of your subscription or membership service), we will refund your full membership fee; except that we may charge you (or withhold from your refund) the value of the Service used through your account during such period. You also expressly accept that the Service will start within your cancellation period. If you cancel at any other time, we will refund your full membership fee only if Digital Content available as part of your video-only membership has not been accessed through your account since your latest membership charge. If you are accessing the Service as part of a Prime membership, the cancellation and refund terms that apply to you are set forth in the Prime Terms of Use of your Video Marketplace (noted here ). If you are accessing the Service as part of an Amazon subscription or membership that you transact for through a third party, the cancellation and refund terms that apply to you may differ and are as set forth by such third party, and you may need to contact such third party to cancel your subscription or receive any refund under its applicable policies.

e. Purchase and Rental Transactions; Cancellations. Except as described in this paragraph, all transactions for Purchased Digital Content, Rental Digital Content and PPV Digital Content are final, and we do not accept returns of such Digital Content. You may cancel an order for Purchased Digital Content or Rental Digital Content within 48 hours of purchase or rental (or, for customers in the UK and European Union, within 14 days from the date of purchase or rental) by clicking "Cancel Your Order" from Your Digital Orders or, for purchases billed through a third party, on the video's detail page on your Video Marketplace (noted here ) or by contacting Amazon customer service; except that you may not cancel an order for Purchased Digital Content or Rental Digital Content once you have started watching or downloading such Digital Content. You may cancel a pre-order for Purchased Digital Content or Rental Digital Content any time before its release date. You may cancel an order for PPV Digital Content any time before the scheduled start of the program. The release date of pre-ordered Digital Content is subject to change. If you have purchased Digital Content as part of an Amazon subscription or membership that you transact for through a third party, the refund terms that apply will be set forth by such third party.

f. Payment Methods. If you sign up for your video-only subscription or membership through us and are billed by us, then the billing terms described below will apply to your subscription or membership.

  • If your subscription is based on recurring payments and if we are unable to process your payment using your designated payment method, we reserve the right to charge any payment method we have on file for you.
  • If you purchase a subscription or start a free trial for a subscription, your subscription will automatically continue, and, if your chosen payment method allows for recurring payments, you authorize us to collect the then-applicable periodic subscription fee including any taxes, using any payment method we have on file for you. In any case, no fee increase will take effect before the end of the membership period you have already paid for.
  • UNLESS YOU NOTIFY US BEFORE A CHARGE THAT YOU WANT TO CANCEL OR DO NOT WANT TO AUTO RENEW, YOU UNDERSTAND THAT YOUR SUBSCRIPTION WILL AUTOMATICALLY CONTINUE AND YOU AUTHORIZE US TO COLLECT THE THEN-APPLICABLE PERIODIC SUBSCRIPTION FEE INCLUDING ANY TAXES, USING ANY PAYMENT METHOD WE HAVE ON FILE FOR YOU.
  • If your subscription is based on recurring payments and if all payment methods we have on file for you are declined for payment of your subscription fee, your subscription will be cancelled unless you provide us with a new payment method. If you provide us with a new payment method and are successfully charged before your subscription is cancelled, your new subscription period will be based on the original billing date and not the date of the successful charge. You can use "Your Account" settings to update your designated payment method(s).

If you signed up for your video-only subscription or membership through a third party and are not billed directly by us, then the billing terms provided by the third party will apply to your subscription or membership.

g. Promotional Trials. We sometimes offer eligible customers various trial or other promotional memberships, which are subject to this Agreement except as otherwise stated in the promotional offers. We reserve the right, in our sole discretion, to determine your eligibility. Trial members may at any time (through Your Account) choose not to continue to paid membership at the end of the trial period.

h. Limited License to Digital Content. Subject to payment of any charges to rent, purchase, or access Digital Content, and your compliance with all terms of this Agreement, Amazon grants you a non-exclusive, non-transferable, non-sublicensable, limited license, during the applicable Viewing Period, to access and view the Digital Content in accordance with the Usage Rules, for personal, non-commercial, private use. We may automatically remove Digital Content from your Compatible Device after the end of its Viewing Period.

i. Availability of Purchased Digital Content. Purchased Digital Content will continue to be available to you for download or streaming from the Service based on your country of residence. If you change your country of residence and/or travel outside the EU, the Purchased Digital Content may not be available to you. This is due to content provider licensing restrictions that depend on geographical location.

j. Playback Quality; Streaming. The playback resolution and quality of the Digital Content you receive will depend on a number of factors, including the type and specification of Compatible Device on which you are accessing the Digital Content and speed and bandwidth of the Internet connection you use, which may increase or decrease over the course of your viewing. Make sure that your device and your internet connection allows you to use Digital Content.

k. General Restrictions. You may not (i) transfer, copy or display the Digital Content, except as permitted in this Agreement; (ii) sell, rent, lease, distribute, or broadcast any right to the Digital Content; (iii) remove any proprietary notices or labels on the Digital Content; (iv) attempt to disable, bypass, modify, defeat, or otherwise circumvent any digital rights management or other content protection system used as part of the Service; or (v) use the Service or Digital Content for any commercial or illegal purpose.

l. Audience Measurement. For US customers only, certain third parties, such as advertisers and content owners, are interested in understanding how their content is performing on Prime Video. While viewing certain Channels and Sports and Live content, Amazon may provide information about your viewing behavior to third parties for purposes of audience measurement and market research. Click here to learn more about these measurement services, Channels and Sports and Live content that include them and your choices.

5. SOFTWARE

a. Use of the Software. We may make available software for your use in connection with the Service ("Software"). Terms contained in the Conditions of Use of your Video Marketplace (noted here ) apply to your use of Software. For additional terms that apply to certain third-party Software, click here.

b. Information Provided to Amazon and Video Content Providers. The Service and Software may provide Amazon with information relating to your use and the performance of the Service and Software, as well as information regarding the devices on which you download and use the Service and Software. For example, the Software may provide Amazon with information related to the Digital Content that you download and stream and your use of that Digital Content (such as whether and when you viewed the Digital Content, which may, among other things, help us measure the Viewing Period for Rental Digital Content). Any information we receive is subject to the Amazon Privacy Notice of your Video Marketplace (noted here). We may provide certain information regarding your subscription status and use of Digital Content, including viewing history, to video content providers, such as third parties offering subscription services through Prime Video Channels. We will provide this information in a manner that is not identifiable to you (unless you authorize sharing identifiable information with a specific video content provider).

6. ADDITIONAL TERMS

a. Termination. If access to the Service is granted as part of a Prime membership, the termination is subject to Amazon Prime Terms and Conditions (indicated here).

If you have access to the Service as part of a standalone Amazon Prime Video subscription, we may terminate the Agreement (cancel your Amazon Prime Video membership and/or any additional subscription available as part of the Service) by giving you at least 14 days' notice if: (i) we are unable to provide the Service due to the reasons beyond our control or we decide to discontinue the Service in Poland; or (ii) third party provider discontinues or terminates providing us with Channel you subscribed for through us. In such cases, if the Agreement is terminated before the end of your current paid membership period and you are eligible for a refund, we will inform you about the calculation of such refund before the Agreement is terminated.

We may also terminate the Agreement by giving you at least 2 days' notice if you fail to make a payment for a consecutive membership period.

We will let you know about termination of the Prime Video Service agreement and/or any additional subscription available as part of the Service in an email message, in which we will state the reasons for termination. If the Agreement is terminated before the end of your paid membership period, we will issue a prorated refund of your paid subscription fee based on the time remaining in your current membership period and your use of the Service.

We may terminate the Agreement (cancel your Amazon Prime Video membership and/or any additional subscription available as part of the Service) immediately by notice if: (a) your use of the Prime Video Service breaches section 3, 4h or 4k of these Terms; or (b) your prior or current use of Prime Video Service or other Amazon service was or is in breach of the law; or (c) your prior use of the Service or any other Amazon service is/was a threat to the security or the functioning of the Service or other Amazon service or is aimed at circumventing or breaching the security measures applied by Amazon or consist in falsifying data.

We will inform you of the termination (cancellation) of the Service membership using the contact details provided at Your Account, in which we will state the reasons for termination and will inform you of your right to appeal.

If you signed up for your Prime Video subscription or membership through a third party, termination terms that apply to you may differ and are as set forth by such third party

b. Explicit Content. By using the Service, you may encounter content that may be offensive, indecent or objectionable; this content may or may not be identified as having explicit language or other attributes. Nevertheless, you agree to use the Service at your sole risk, and Amazon has no liability to you for any content. Content types, genres, categories, and descriptions are provided for convenience, and Amazon does not guarantee their accuracy.

c. Communications. We may send you promotions or otherwise communicate with you electronically, which may include e-mail, push notification, or posts to your Amazon Message Center, and you hereby consent to receive those communications (unless you are a customer in the UK, European Union, Turkey or Brazil, in which case you separately decide whether or not you wish to receive these communications). These communications will be in accordance with the Amazon Privacy Notice of your Video Marketplace (noted here). To stop receiving marketing communications from Amazon Prime Video, update your marketing communication preferences from Your Account.

d. Modification of Service. 6d. Updates and Modification of Service and Amendments to the Agreement

We may change these Terms or the Service for the following reasons:

a) an amendment of the generally applicable provisions of law that results in obligation to change these Terms;

b) public authorities, state courts or European Union courts or institutions imposing upon us obligations, requirements or requests that have a direct impact on the contents of these Terms; this would not, however, concern any change of the provisions that are unfair for consumer under Article 385(1) § 1 of the Act of April 23, 1964. - Civil Code;

c) a change to, or the introduction of new interpretation of, the law based on (i) final judgements of common courts in Poland; (ii) final judgement of the Court for Competition and Consumer Protection (SOKiK), Appellate Court in Warsaw issued as a result of an appeal against SOKiK's judgement, an administrative court or General Court (European Union); (iii) judgement of the Supreme Court, the Supreme Administrative Court or Court of Justice of the European Union; (iv) guidance issued by public authorities, including the President of the Consumer and Competition Office, regarding issues governed by these Terms; this would not, however, concern any change of the provisions that are unfair for consumer under Article 385(1) § 1 of the Act of April 23, 1964. - Civil Code;

d) any improvement of existing or introduction of new functionalities or features into the Prime Video Service that do not entail additional costs to you;

e) any technological and technical adjustments or enhancements to the functioning of the Prime Video Service that do not entail additional costs to you;

f) the introduction of new security measures, or the adjustment or improvement of existing security measures that do not entail additional costs to you;

g) the introduction of new personal data protections, or the adjustment or improvement of existing personal data protections that do not entail additional costs to you;

h) protection of the Prime Video Service against abuse, security threats, disruption or use contrary to these Terms or the applicable laws that do not entail additional costs to you;

i) to change incidental elements of the Prime Video Service that you signed up for; i.e. elements that are not listed in sec. 4a.i) "Digital content. General" of these Terms;

a) any editorial changes, including changes of address and contact details, names, identification numbers, electronic addresses or links; or

b) organizational changes within Amazon capital group resulting in change of a group entity providing the Service or any of its part.

In case of a change to the Terms under this section 6(d), we will only add, delete, or amend the relevant provisions of the Terms (i) in connection with the reason that served as the basis for change, and (ii) to the extent necessary to introduce the proposed change.

You will be notified by email of upcoming changes at least 14 days in advance. The notification will state the reason and grounds for introducing the change. If you reject or are unable to accept the changes, you will have the right to terminate the Agreement (cancel your Amazon Prime Video subscription) at any time.

e. Reservation of Rights; Waiver. The Service, Software and the Digital Content embody intellectual property that is protected by law. Copyright owners of Digital Content are intended third-party beneficiaries under the Agreement. Our failure to insist upon or enforce your strict compliance with the Agreement will not constitute a waiver of any of our rights.

f. Disputes/Conditions of Use. Any dispute or claim arising from or relating to this Agreement or the Service is subject to the governing law, disclaimer of warranties and limitation of liability, dispute resolution and class action waiver (if applicable), and all other terms in the Amazon Conditions of Use of your Video Marketplace (noted here ). You agree to those terms on behalf of yourself and all members of your household and others who use the Service under your account by using the Service. YOU MAY ALSO BE ENTITLED TO CERTAIN CONSUMER PROTECTION RIGHTS UNDER THE LAWS OF YOUR LOCAL JURISDICTION.

g. Contact Information. For communications concerning this Agreement, please write to Amazon at the applicable notice address listed here.

h. Severability. If any term or condition of this Agreement is deemed invalid, void, or for any reason unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining term or condition.