If the Prime Video web player displays DRM error 3305 or 3321, try switching to a web browser that supports our HTML5 video player.
This error can occur when you're using Flash player to stream Prime Video from your computer's web browser.
To watch Prime Video on your computer, we recommend using our HTML5 video player. The HTML5 video player provides the best playback performance and less buffering. It also supports Auto Play and 1080p High Definition.
The HTML5 player is available on the following browsers:
The HTML5 player loads automatically--just open PrimeVideo.com from one of these supported browsers and try watching your video again.
If you're having trouble with playback on one of these browsers, see the sections below for additional resolution steps to try.
If you're still seeing an error using Chrome, try updating to the latest version of Chrome to make sure your browser is accessing the HTML5 player:
You may also need to enable or install the Content Decryption Module for Chrome.
After you've verified that the Content Decryption Module is installed and enabled, return toPrimeVideo.com and try playing your video again.
If you’re still seeing an error when using Internet Explorer 11 or Microsoft Edge, try clearing your cached browser files to make sure you're accessing the HTML5 player and not Flash: