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Troubleshoot Payment Error Codes

How to troubleshoot Prime Video error codes such as 2016, 2021, 2023, 2026, 2027, 2028, 2029, 2040, 2041, 2043, 2044, 2047, 2048, 2575, 7035.

To resolve issues with ordering Prime Video content:

  • Check your payment settings and 1-Click settings - have you entered the card number, expiration date, and the associated billing name and address correctly?
  • Contact your card issuing bank.
  • Alternatively, use a different payment method.