Resolve Digital Rights Errors

Here are some common solutions you can try if the Prime Video web player for Chrome displays a "Digital Rights Error" during playback.

This error occurs when the "Content Decryption Module" is not enabled in your Chrome browser.

To support access control (DRM) technologies, the Prime Video player requires your browser to provide this component.

Tip: DRM technologies enable content owners to set policies about copying or viewing their protected digital content.

Chrome Browser

"Content Decryption Module" may be missing if you recently installed Chrome for the first time. The Content Decryption Module can take up to 10 minutes to fully download.

To resolve this issue, enable or install the Content Decryption Module on your browser.

To enable:

  1. Enter chrome://components in your browser's address bar.
  2. Look for the Widevine Content Decryption Module.
  3. If the component is disabled, click Enable.
  4. Restart Chrome browser, by closing and reopening it.

If you don't see the Widevide Content Decryption Module listed, here's how you can install it:
  1. Enter chrome://components in your browser's address bar.
  2. Expand WidevineCdm.
  3. Click Check for Updates. Your browser then installs the latest version.