Report a Content Grievance in India
Indian users of Prime Video, MGM+, Prime Video add-on subscription, Amazon MX Player and Amazon MX Hub can file/raise content grievance.
Indian users of Prime Video, MGM+, Prime Video add-on subscription, Amazon MX Player and Amazon MX Hub customers can file/raise a content grievance (if any) in relation to issues such as age ratings, content descriptors, title synopsis, access controls, offensive content or other content related grievances.
- If you are accessing Prime Video, MGM+ on a Desktop or Laptop, please click HERE to submit your complaint. You may need to log in to your Prime Video account if not done already.
- If you are accessing Prime Video, MGM+ on a mobile device you can submit your complaint to the relevant email address of the Grievance officer (details specified below) or alternatively go to the following link on your mobile browser: https://www.primevideo.com/contact-us.
- If you wish to complain about Prime Video add-on subscription content, submit your complaint to the relevant email address of the Grievance officer (details specified below).
Content grievance support is currently available in English language only. Please submit your grievance details in English.
Grievance Officer Details
Name: Mr. Anshuman Mainkar
Email (Prime Video, MGM+): grievanceofficer-primevideo@amazon.com
Email (Prime Video Add-On Subscriptions): grievance-primevideoaddonsubscriptions@amazon.com
Email (Amazon MX Player): grievanceofficer-amazon-MX-Player@amazon.com
Email (Amazon MX Hub): grievanceofficer-MX-Hub@amazon.com
Your complaint should include:
- Your Name
- Email address on your Amazon account
- Name of the Movie or TV Series (including season & Episode Number)
- Name of Service ( if the grievance relates to Prime Video or MGM+ or Amazon MX Player)
- Name of the Prime Video add-on subscription (only if grievance is related to Prime Video add-on subscriptions) or name of the Amazon MX Hub Publisher (only if grievance is related to Amazon MX Hub)
- Country of Viewing
- Date of Viewing
- Category of Grievance (such as Age Ratings, Content descriptors, Title Synopsis, Access controls, Other Offensive content)
- Grievance Details (including timestamp, if applicable)
Acknowledgment: We will acknowledge the receipt of your complaint within 24 hours and provide you with a reference number to track your complaint.
Response: We shall process your complaint and appropriately respond within the timelines specified under applicable law.
- The above Grievance Redressal Mechanism has been setup in compliance with and in furtherance to applicable laws of India only.
- Prime Video add-on subscription: Prime Video does not own the content or exercise any creative or editorial control over the content that is available on the Prime Video add-on subscription(s). As a service provider/intermediary, Prime Video's role is limited to providing the service through which this content can be accessed. The content available on Prime Video add-on subscription(s) is curated, developed, produced, owned and/or made available by its respective Publishers. You can also reach out to and contact the concerned Publisher directly regarding content made available on the Prime Video add-on subscription(s).
- Amazon MX Hub : Amazon MX Player does not own the content or exercise creative or editorial control over the content that is available on Amazon MX Hub. As a service provider/intermediary, Amazon MX Player's role is limited to providing the service through which this content can be accessed. The content available on MX Hub is curated, developed, produced, owned and/or made available by the respective Publishers. You can also reach out to and contact the concerned Publisher directly regarding content made available on Amazon MX Hub.
In case of any other feedback relating to your Prime Video experience other than a content grievance like streaming/app issues, technical troubleshooting, title unavailability, feature requests, refund, billing/subscription issues you can reach out to us via the Prime Video Help section: www.primevideo.com/help.
In case of any other feedback relating to your Amazon MX Player experience like streaming/app issues, technical troubleshooting, title unavailability, feature requests, billing issues, please reach out to us via https://amazon.in/contact-us.