If you receive a suspicious (sometimes called phishing) e-mail, here are some tips to determine if it's an e-mail from Amazon Prime Video.
From time to time you might receive e-mails purporting to come from Amazon Prime Video, which do not come from actual Amazon Prime Video accounts; instead, they are falsified and attempt to convince you to reveal sensitive account information. These false e-mails, also called "spoof emails" or "phishing emails," look similar to real emails. Often these emails direct you to a false website that looks similar to the Amazon Prime Video website, where you might be asked to give your account information and password.
Unfortunately, these false websites can steal your sensitive information; later, this information can be used without your knowledge to commit fraud.
To protect yourself from responding to these e-mails and revealing sensitive or private information, you can follow a few simple rules:
Amazon Prime Video will never ask you for the following information in an e-mail communication:
Be on the lookout for poor grammar or typographical errors. Many phishing e-mails are translated from other languages or are sent without being proof-read. As a result, these messages can contain bad grammar or typographical errors.
Is the e-mail from an approved Amazon email address or from a “phisher”? Genuine e-mails come from an email address ending in:
While phishers often send forged e-mail to make it look like it comes from Amazon, you can frequently determine whether it's authentic by checking the return address. If the "from" line of the e-mail looks like "firstname.lastname@example.org" or "email@example.com," or contains the name of another Internet Service Provider (ISP) not listed above, you can be sure it is a fraudulent e-mail.
Most email clients let you examine the source of the email. Check the e-mail header information to see that the "received from," "reply to," and "return path" for the e-mail comes from one of the email addresses above. The method you use to check the header information varies depending upon the e-mail client you use.
Some phishers set up spoofed websites that contain the word "amazon" somewhere in the URL. The genuine Prime Video website always ends with “.primevideo.com” and Amazon websites always end with one of the following domains:
We never use a combination such as "security-primevideo.com" or "primevideo.com.biz".
Some phishing e-mails include a link that looks as though it will take you to your account, but it is really a shortened link to a completely different website. If you hover over the link in your e-mail client, you can sometimes see the underlying, false Web address, either as a popup or as information in the browser status bar.
When in doubt, contact Customer Service through the Contact Us form in our Help pages.