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Managing Your Account
- Change Your Account Details
- Change Your Prime Video Payment Method
- Manage Your Prime Video Devices
- About Updating Your Home Location
- About Identifying Whether an E-mail is from Amazon Prime Video
- About Closing Your Account
- Manage Your Audio Language & Subtitles Preferences
- Manage Prime Video Parental Controls
- Manage Mobile Data Usage
- Manage Auto Play
- About Accessibility
Manage Prime Video Parental Controls
Learn how to set and manage viewing restrictions for Prime Video.
Parental controls give you a way to set viewing restrictions for the movies and TV shows available to watch through Prime Video.
You can manage your parental controls settings from the Prime Video website and the Prime Video app for Android and iOS.
Set Your PIN
To turn on parental controls, you first need to set a PIN for your account.
Parental controls work by requiring entry of your PIN to bypass viewing restrictions you've enabled for Prime Video.
To set or change your PIN on the Prime Video website:
- Go to Account & Settings.
- Open Parental Controls from the top menu.
- Select Change and enter your 5-digit PIN, then select Save.
To set or change your PIN from the Prime Video app:
- Open Settings from the menu.
- Select Parental Controls and select Change Prime Video Pin.
- Enter your Amazon account password when prompted.
- Enter your 5-digit PIN and select Save.
Note: If you’re having trouble with your Prime Video PIN, visit your Account & Settings to reset the Prime Video PIN
Set Viewing Restrictions
Once you've set your PIN, you can turn on viewing restrictions for your account.
Viewing restrictions give you the option to block playback of movies and TV shows based on their Amazon Maturity Rating. You can choose which ratings levels you'd like to restrict, and on which of your registered devices you'd like these restrictions to apply.
To set viewing restrictions on the Prime Video website:
- Go to Account & Settings.
- Open Parental Controls from the top menu.
- In the Viewing Restrictions section select the ratings you'd like to apply to restrictions to.
- Select the devices you'd like these restrictions to apply to.
To set viewing restrictions from the Prime Video app:
- Open Settings from the menu.
- Select Parental Controls and select Viewing Restrictions.
- Enter your Amazon account password when prompted.
- Use the slide bar to select the ratings level(s) you'd like to restrict.
- Select the devices you'd like these restrictions to apply to.
When you have viewing restrictions set, you'll see a "lock"
symbol for movies and TV shows in your restricted age groups. If you try to watch one of these titles, you're prompted to enter your PIN before you can start playback.
About Amazon Maturity Ratings
You can use Amazon Maturity Ratings to help you set viewing restrictions for movies and TV shows, based on their recommended audience:
- Kids (All Ages)
- Older Kids (aged 7+)
- Teens (aged 13+)
- Young Adults (16+)
- Adults (18+)
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