If you're having trouble watching Prime Video, or see an on-screen error message, here are some solutions that may help.
Streaming & Playback Errors |
---|
Error Codes: 1007, 1022, 7003, 7005, 7031, 7202, 7203, 7204, 7202, 7206, 7207, 7230, 7235, 7250, 7251, 7301, 7303, 7305, 7306, 8020, 9003, 9074 These errors occur when there's a problem connecting to the Prime Video service. Try these tips to resolve common connection issues:
|
PIN Errors |
---|
Error Codes: 5014, 5016 These errors occur when there's an issue with your PIN.
For more information, go to Manage Prime Video Parental Controls. |
Sign In or Sign Out Errors |
---|
Error Codes: 5005 These errors occur when there's a problem with the sign in or sign out process.
For more information, go to Manage Your Prime Video Devices. |
If these tips don't solve the issue, check out Prime Video Issues for help specific to your device.
Related Help Topics