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Video Issues on Your Streaming Device

If you're having trouble watching Prime Video on your device, here are some common solutions that may help.

Many streaming issues are caused by problems with your Internet connection or low available bandwidth, and are not related to the Prime Video service.

Try these tips to resolve common streaming issues:

  1. Restart your device - Restarting your device, Internet modem, and/or router can resolve many intermittent connectivity issues.
  2. Temporarily pause other Internet activity - Are there a lot of other devices connected to the same Internet network you're using? When your device shares a network with other devices, this can impact your connection speed and streaming quality. If possible, try to temporarily pause activities like file downloading, online gaming, and video streaming on other devices connected to your network.
  3. Check the connection to your Internet Service Provider (ISP) - If your connection speed is much slower than usual (and you've already tried restarting your Internet modem or router) we recommend contacting your ISP for additional help.