If you're having trouble watching Prime Video through your computer's web browser, here are some solutions that may help.
To watch Prime Video, your computer, web browser, and Internet connection need to meet minimum system requirements.
To learn more, go to System Requirements for Computers.
If you have another web browser available on your computer, try using it instead. There may be a temporary problem or incompatible setting with the browser you originally used for video playback.
Supported browsers include:
The HTML5 player is optimized to work with our service, and doesn't use separate browser plugins to play video content. It also includes features like Auto Play and playback in 1080p High Definition.
For Help with the Silverlight player on Safari and previous versions of Internet Explorer, see the section below.
You can only stream Prime Video content in HD through your computer's web browser if your computer and connected display screen meet HDCP requirements.
If your computer or connected display do not meet HDCP requirements, the video you're watching will play in Standard Definition, and you'll see an error message in the player window.
Note: Some Video Graphics Array (VGA) and Digital Visual Interfacce (DVI) connections and monitors don't support HDCP, which may prevent your computer from meeting HDCP requirements.
Microsoft Silverlight is a browser plugin used to play video content on Safari and some previous versions of Internet Explorer.
Enabling and clearing Silverlight application storage resolves most intermittent Prime Video playback problems on these browsers.
To turn application storage on:
To clear application storage:
For more information about Silverlight application storage, go to Get Microsoft Silverlight.
If you're still experiencing streaming issues, go to Microsoft Support to uninstall and reinstall the Silverlight player:
Note: Silverlight is not currently supported on non-Intel Mac (PowerPC processor) computers and Linux/UNIX operating systems (including Chrome OS). You can use Chrome to watch Prime Video on Linux/UNIX systems.
Digital Rights Management (DRM) is an access control technology set by content owners to manage the use of their protected digital content. Your computer's display must meet content protection requirements, and changes to your computer, monitor, or system settings can cause intermittent issues with DRM technologies.
Resetting your DRM Settings can resolve many video playback issues.
To automatically reset your DRM Settings on a Windows PC:
To manually reset your DRM Settings on a PC or Mac computer:
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