Issues with Prime Video PIN Errors
What to do if your Prime Video PIN doesn't work, or if you see error codes such as 5014, 5016.
- Wait a few minutes, then try again.
- See Reset Your Prime Video Profile or Account PIN.
- Your account
Help
Troubleshooting
- Issues with Prime Video PIN Errors
- Can I Watch Prime Video If I Travel Abroad?
- Issues during Sign In or Sign Out on Prime Video
- Issues While Playing Prime Video Titles
- Issues with Live Streams on Prime Video
- Issues with Prime Video Error 2063
- Issues with Prime Video Error 5004
- Issues with Prime Video Error 7279
- Issues with Prime Video Error 7235
- Issues with Prime Video from External Provider
- Issues with Prime Video Payment and Order Errors
- Unknown Charges on Prime Video
- Force Stop the Prime Video App on an Android Device
- Force Stop the Prime Video App on an iOS Device
- Troubleshoot Internet Connection Issues with Your Connected Device
- US Open Support
- UEFA Champions League Support
- ONE Championship - Support
- The National Basketball Association (NBA) (Brazil) Support
- Paying for Prime Video Subscriptions in Local Currencies
- The French Open - Roland-Garros Support
- Ligue 1 Support
- Autumn Nations Series (Rugby) - Support
- Copa do Brasil Support
- New Zealand Cricket Support