Prime Video
  1. Your account


Issues during Sign In or Sign Out on Prime Video

What to do if you can't sign in or sign out of Prime Video, or if you see error codes such as 5005.

  • Ensure that you are using the correct details for the account you want to use with Prime Video. If you have forgotten your password, you may need to click Forgot your password? on the sign-in page to reset it.
  • Try again – temporary connection issues cause some sign-in issues.
  • If you are unable to sign out, browse to Account & Settings > Your devices on the Prime Video website. Then click Deregister next to the device you want to remove.