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Issues during Sign In or Sign Out on Prime Video

What to do if you can't sign in or sign out of Prime Video, or if you see error codes such as 5005.

  • Ensure that you are using the correct details for the account you want to use with Prime Video.
  • Try again – temporary connection issues cause some sign-in issues.
  • If you are unable to sign out, browse to Prime Video Settings - Your Devices. Click Deregister next to the device you want to remove.