If you're having trouble watching movies and TV shows from Prime Video, follow these troubleshooting steps.
Restart your device, then try to watch your Prime Video content again.
Issues with streaming content are often caused by a problem with your Internet connection. Make sure that your Wi-Fi router is 802.11a/g/n/ac compatible.
If family members or friends are using the same Internet network, ask them to temporarily pause their Internet activities. When multiple devices use the same Internet network for intensive activities such as gaming, video streaming, or backing up, it might slow down the speed of your local network.
See if you can stream your movie or TV show on another device using the same Wi-Fi or cellular connection. If you can't, the issue might be with your network and not your device.
Clearing application data can also help resolve intermittent playback issues with other apps you use to stream movies and TV shows on your TV.