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Issues with Prime Video Payment and Order Errors

What to do if you have problems with Prime Video orders, or if you see error codes such as 2016, 2021, 2023, 2026, 2027, 2028, 2029, 2040, 2041, 2043, 2044, 2047, 2048, 2063, or 7035.

  • Check your payment settings and 1-Click settings.
    If you are attempting to make a purchase using your Apple payment method on iOS or tvOS, please ensure the payment details you have provided Apple under your iTunes & App Store settings are up to date.
  • Check your Digital Orders – a prompt is shown to update payment details.
  • Contact your card issuing bank.
  • Alternatively, use a different payment method.
    Please note that in Netherlands, only credit cards are accepted for Prime Video Channel subscriptions and Prime Video purchases.

You may be prompted on the Prime Video website and Prime Video apps to verify your card with your bank. This may appear during:

  • Sign up for a Prime Video subscription
  • Sign up for a Prime Video Channel subscription
  • The purchase or rental of a Prime Video title

Existing Prime Video subscriptions may also require verification. Information will be shown on the Prime Video website and Prime Video apps should this be required.