Sign In

Help

Unknown Charges on Prime Video

There are several reasons why you might not recognize a charge.

If you don't recognize a charge, check to see if:

  • An Amazon Prime membership or Prime Video subscription was renewed. For more information, go to Account & Settings.
  • A Prime Video Channel subscription was renewed.
  • An order has been placed by a child, spouse, friend, or coworker with access to your card number. To reduce the risk of accidental purchases, you can Set Up Restrictions on Prime Video for Web, Android or iOS.
  • Additional cards are associated with the credit or debit account.

If the charge isn't explained by any of these situations, please contact us and have the following information available:

  • Complete credit card number for any cards associated with the account showing the charge. Please don’t send these details to us in chats or emails, unless we specifically request this.
  • Date of the charge.
  • Amount of the charge.
  • Your name, email address, and telephone number.