Unknown Charges on Prime Video
There are several reasons why you might not recognize a charge.
If you don't recognize a charge, check to see if:
- An Amazon Prime membership or Prime Video subscription was renewed. For more information, go to Account & Settings.
- A Prime Video add-on subscription was renewed. If you signed up for a free trial of Amazon Prime and a separate Prime Video add-on subscription at the same time, please note that the monthly charges for both services may fall on different dates.
- An order has been placed by a child, spouse, friend, or coworker with access to your card number. To reduce the risk of accidental purchases, you can Set Up Restrictions on Prime Video for Set up a Prime Video Account PIN on Web, Set up a Prime Video PIN on Android or Set up a Prime Video PIN on iOS.
- Additional cards are associated with the credit or debit account.
If the charge isn't explained by any of these situations, please contact us and have the following information available:
- The complete credit card number for any cards associated with the account showing the charge. Please don’t send these details to us in chats or emails, unless we specifically request this.
- Date of the charge.
- Amount of the charge.
- Your name, email address, and telephone number.