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Report a Content Grievance in India

Amazon Prime, Prime Video Channels and Prime Video Mobile Edition members can file/raise a content grievance in India.

Amazon Prime Video, Prime Video Channels and Prime Video Mobile Edition members in India can file/raise complaints (if any) in relation to issues such as age ratings, content descriptors, title synopsis, or access controls for the content currently available on the service.

  • If you are accessing Prime Video on a Desktop or Laptop, please click HERE to submit your complaint. You may need to log in to your Prime Video account if not done already.
  • If you are accessing Prime Video on a mobile device you can submit your compliant to the relevant email address of the Grievance officer (details specified below) or alternatively go to the following link on your mobile browser: https://www.primevideo.com/contact-us.
  • If you wish to complain about Prime Video Channels content, submit your complaint to the relevant email address of the Grievance officer (details specified below).

Content grievance support is currently available in English language only. Please submit your grievance details in English. In case of any other feedback relating to your Prime Video experience other than a content grievance like streaming/app issues, technical troubleshooting, title unavailability, feature requests, refund, billing/subscription issues you can reach out to us via the Prime Video Help section: www.primevideo.com/help.

Grievance Officer Details

Name: Ms. Phoram Tanna

Email (Prime Video): grievanceofficer-primevideo@amazon.com

Email (Prime Video Channels): grievance-primevideochannels@amazon.com

Your complaint should include:

  • Your Name
  • Email address on your Amazon account
  • Name of the Movie or TV Series (Season & Episode Number)
  • Name of the Prime Video Channel (only if grievance is related to Prime Video Channels)
  • Country of Viewing
  • Date of Viewing
  • Category of Grievance (such as Age Ratings, Content descriptors, Title Synopsis, Access controls, Other)
  • Grievance Details (including timestamp, if applicable)

We will acknowledge the receipt of your complaint within 24 hours and provide you with a reference number to track your complaint. We shall process your complaint and appropriately respond within 15 days from the date of receipt of a complete complaint.

Note:
  • The above Grievance redressal mechanism is in compliance with the applicable and governing laws of India only.
  • Prime Video Channels is merely a service provider and does not own any content or exercise any creative or editorial control over the content that is available on the Prime Video Channels service. The content available on Prime Video Channels service is created, developed, produced, owned and/or made available by the respective Channel Partners. You can also reach out to and contact the concerned Channel Partner directly regarding any content created, developed, produced, owned and/or made available by it on Prime Video Channels.