If you're having trouble watching Prime Video titles on your Mobile device, here are some solutions that may help.
If this doesn't work, try restarting your device.
Many streaming issues are caused by problems with your Internet connection--including pausing or buffering, long load times, and poor video quality. Try these tips to resolve common connectivity problems:
If you're using an iOS device, you can skip these steps. iOS devices don't feature a "Clear Data" option for installed apps.
If you're using an Android device, try clearing data for the Prime Video app:
After you've cleared data for the app(s), you'll may be prompted to sign in again when you reopen Prime Video.
If none of the steps above resolve the issue, try reinstalling Prime Video app.
To uninstall Prime Video app:
To reinstall:
To uninstall the Prime Video app:
To reinstall:
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