Help

Manage Prime Video Parental Controls

Learn how to set and manage viewing restrictions for Prime Video.

Parental controls give you a way to set viewing restrictions for the movies and TV shows available to watch through Prime Video.

Set Your PIN

To turn on parental controls, you first need to set a PIN for your account.

Parental controls work by requiring entry of your PIN to bypass viewing restrictions you've enabled for Prime Video.

To set or change your PIN from the Prime Video app:

  1. Open Settings from the menu.
  2. Select Parental Controls and select Change Prime Video Pin.
  3. Enter your Amazon account password when prompted.
  4. Enter your 5-digit PIN and select Save.

Note: If you’re having trouble with your Prime Video PIN, visit your Account & Settings to reset the Prime Video PIN

Set Viewing Restrictions

Once you've set your PIN, you can turn on viewing restrictions for your account.

Viewing restrictions give you the option to block playback of movies and TV shows based on their Amazon Maturity Rating. You can choose which ratings levels you'd like to restrict, and on which of your registered devices you'd like these restrictions to apply.

To set viewing restrictions from the Prime Video app:

  1. Open Settings from the menu.
  2. Select Parental Controls and select Viewing Restrictions.
  3. Enter your Amazon account password when prompted.
  4. Use the slide bar to select the ratings level(s) you'd like to restrict.
  5. Select the devices you'd like these restrictions to apply to.

When you have viewing restrictions set, you'll see a "lock" Viewing Restrictions Lock 
			 symbol for movies and TV shows in your restricted age groups. If you try to watch one of these titles, you're prompted to enter your PIN before you can start playback.

About Amazon Maturity Ratings

You can use Amazon Maturity Ratings to help you set viewing restrictions for movies and TV shows, based on their recommended audience:

  • Kids (All Ages)
  • Older Kids (aged 7+)
  • Teens (aged 13+)
  • Young Adults (16+)
  • Adults (18+)
To learn more, go to What are Amazon Maturity Ratings?

Related Help Topics