Prime Video Error Codes & Issues
If you're having trouble watching Prime Video, or see an on-screen error message, here are some solutions that may help.
Streaming & Playback Errors
Error Codes: 1007, 1022, 7003, 7005, 7031, 7202, 7203, 7204, 7202, 7206, 7207, 7230, 7235, 7250, 7251, 7301, 7303, 7305, 7306, 8020, 9003
These errors occur when there's a problem connecting to the Prime Video service.
Try these tips to resolve common connection issues:
Error Codes: 5014, 5016
These errors occur when there's an issue with your PIN.
For more information, go to Manage Prime Video Parental Controls.
|Sign In or Sign Out Errors|
Error Codes: 5005
These errors occur when there's a problem with the sign in or sign out process.
For more information, go to Manage Your Prime Video Devices.
Other Prime Video Issues
If these tips don't solve the issue, check out Prime Video Issues for help specific to your device.
Related Help Topics