New Zealand Cricket Support
Here is what to do if you're having issues watching live coverage of New Zealand Cricket on Prime Video.
Questions & Answers
1) Do I have to pay extra to watch New Zealand Cricket on Prime Video?
Prime members in India can watch the New Zealand Cricket live on Prime Video at no additional cost. Non-Prime members can purchase a Prime subscription to watch New Zealand Cricket. You can cancel your membership at any time. For more information, visit: https://www.amazon.in/prime
2) What matches will be available on Prime Video?
Starting January 2022, Prime members in India will be able to watch New Zealand Cricket matches live on Prime Video in HD. For more information in relation to the schedule, go to the New Zealand Cricket Help hub here.
3) Where can I find live New Zealand Cricket coverage on Prime Video?
Go to the Prime Video app on your device and you will see live matches shown under "Live Cricket and Highlights" or go to your Prime Video app and search for "New Zealand Cricket".
4) How do I install Prime Video on my devices?
The Prime Video app is available on a range of televisions, Amazon devices, mobile devices, Blu-ray players, games consoles and streaming media devices. Open your device's app store to download and install the Prime Video app. Open the Prime Video app. Register your device by selecting Register on the Amazon website. You will be given a code to enter on a given website. Some devices show the option to Sign in and Start Watching, using your Amazon account information.
5) Can I live stream matches on any device?
You can stream these matches online through your web browser, and Internet-connected TVs, Blu-ray players, set-top-boxes, Fire tablets and other compatible devices. For a list of devices compatible with our service, visit here.
You can stream up to three videos at the same time using the same Amazon account. You can stream the same video to no more than two devices at a time.
6) Can I watch New Zealand Cricket while travelling?
New Zealand Cricket matches are only available to customers based in India. All other international locations are not eligible.
7) How can I catch up on matches I have missed?
Match replays will be available after the end of each match.
8) I am receiving a location error when attempting to watch?
New Zealand Cricket matches are only available to customers based in India. All other international locations are not eligible. Prime Video doesn't support streaming content through Virtual Private Network (VPN) or proxy connections. To watch Prime Video, you must disable these services on your device or try switching to another available connection. In case you are still unable to access, please reach out to us here.
9) My stream is delayed, how do I reduce this?
Whilst all devices have been optimized to give a smooth and clear viewing experience, some devices offer less delay between the live game and your stream. We recommend using a Fire TV, Apple TV, iOS or Android device.
10) I'm experiencing streaming issues, what can I do?
If you're having issues watching live streams or live events on Prime Video, please ensure that you are watching on a supported device, and have a sufficient download speed. Prime Video recommends a minimum download speed of 1MB/s for SD content and 5MB/s for HD content. Prime Video will serve the highest quality streaming experience possible based on the bandwidth speed available.
If you're experiencing any issues with video juddering/motion, we recommend turning the Motion setting on your TV to Off. This setting might have a different name depending on your TV manufacturer. Some examples of the Motion setting include Auto Motion Plus, Tru Motion, MotionFlow, Cinemotion, and Motion Picture. If you still experience issues, please contact us here.
11) How can I update my FireTV Stick apps?
You can update your apps automatically by following these instructions: 1. Go to Settings, and select Applications. 2. Go to Appstore. 3. Set the option to YES to have applications updated automatically. If this is set to no, then you will see individual update options for each app icon in your app library. To sync the compatible apps on your Amazon Fire TV device with your Cloud: Go to Settings > My Account > Sync Amazon Content.
12) Will all matches have commentary?
Yes. There will be full commentary on every New Zealand Cricket match.
13) Can I rewind, pause and fast forward on my device?
Rewind, pause and fast forward are available on Android/iOS Mobile, Web (Chrome, FireFox, Edge), Fire TV, Apple TV (Gen 3 and newer) & selected Smart TVs. Use Watch from beginning / play buttons on the detail page or in player to watch from the match kickoff. Please note that these features may not be supported on all devices.
14) Will Subtitles be available?
No, subtitles are currently not available.
15) Do you offer an option to watch the matches without the commentaries and just have the sound experience of the venue?
For New Zealand Cricket January - April 2022, Prime Video will offer matches with a single audio stream, with commentaries enabled by default.
16) Can I watch New Zealand Cricket Matches on TV?
New Zealand Cricket is exclusively available on Prime Video. As a Prime Video subscriber in India, you can access Prime Video on your smart phone, laptop, connected TVs and other devices. For a list of devices compatible with our service, visit here.
17) When can I watch team India tours of New Zealand?
The Indian Women's Team will tour New Zealand in February 2022 and the Indian Men's team will tour New Zealand in November 2022.
18) What other information is available?
For more information please visit our help pages or contact us for any further assistance.