What to do if you have problems with Prime Video orders, or if you see error codes such as 2016, 2021, 2023, 2026, 2027, 2028, 2029, 2040, 2041, 2043, 2044, 2047, 2048, 2575, 7035.
You may be prompted on the Prime Video website and Prime Video apps to verify your card with your bank. This may appear during:
Existing Prime Video subscriptions may also require verification. Information will be shown on the Prime Video website and Prime Video apps should this be required.