Prime Video
  1. Your account


Unknown Charges on Prime Video

There are several reasons why you might not recognize a charge.

If you don't recognize a charge, check to see if:

If the charge isn't explained by any of these situations, please contact us and have the following information available:

  • Complete credit card number for any cards associated with the account showing the charge. Please don’t send these details to us in chats or emails, unless we specifically request this.
  • Date of the charge.
  • Amount of the charge.
  • Your name, email address, and telephone number.