Help

Smart TVs with the Prime Video App

You can get the Prime Video app on selected smart TVs from these manufacturers.

Note: Supported features differ depending on the specific model of TV being used. Accessibility features, such as availability of subtitles, alternative languages, and audio description tracks, vary across the Prime Video catalog.

Sony

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to 5.1 surround sound, Dolby Atmos
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes, on 2014 Bravia; 2015/2016 SimpleSmart TVs; 2015 and newer Android TVs
  • Live ad support - Yes, on 2014 Bravia; 2015/2016 SimpleSmart TVs; 2015 and newer Android TVs
  • Ad-supported channels - Yes, on 2014 Bravia; 2015/2016 SimpleSmart TVs; 2015 and newer Android TVs
  • Profiles Supported - Yes, on selected models
  • Support Website - Sony Support

Samsung

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to 5.1 surround sound, Dolby Atmos
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes, on 2015 and newer TV models
  • Live ad support - Yes, on 2015 and newer TV models
  • Ad-supported channels - Yes, on 2015 and newer TV models
  • Profiles Supported - Yes
  • Support Website - Samsung Support
  • Additional Notes: the Prime Video app is no longer supported on some models released in 2012.

Panasonic

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to 5.1 surround sound, Dolby Atmos
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes
  • Live ad support - Yes, on selected models
  • Ad-supported channels - Yes, on selected models
  • Profiles Supported - Yes, on selected models
  • Support Website - Panasonic Support

LG

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to 5.1 surround sound, Dolby Atmos
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes
  • Live ad support - Yes, for 2016 released models and newer
  • Ad-supported channels - Yes, for 2016 released models and newer
  • Profiles Supported - Yes
  • Support Website - LG Help & Customer Support

VIZIO

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to 5.1 surround sound, Dolby Atmos
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes
  • Live ad support - Yes, for 2015 released models and newer
  • Ad-supported channels - Yes, for 2015 released models and newer
  • Profiles Supported - Yes, on selected models
  • Support Website - VIZIO Support

Hisense

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to 5.1 surround sound
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes
  • Live ad support - Yes, on selected devices
  • Ad-supported channels - Yes, on selected devices
  • Profiles Supported - Yes, on selected models
  • Support Website - Hisense

Philips

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to 5.1 surround sound
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes
  • Live ad support - Yes
  • Ad-supported channels - Yes
  • Profiles Supported - Yes
  • Support Website - Philips Support Home

Sharp

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to 5.1 surround sound, Dolby Atmos
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes (on select models)
  • Live ad support - Yes (on select models)
  • Ad-supported channels - Yes (on select models)
  • Profiles Supported - Yes, on selected models
  • Support Website - Sharp Support

JVC

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to 5.1 surround sound
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes
  • Live ad support - No
  • Ad-supported channels - No
  • Support Website - JVC.net

Grundig

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to 5.1 surround sound
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes
  • Live ad support - No
  • Ad-supported channels - No
  • Profiles Supported - Yes
  • Support Website - Grundig Global

TCL

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to 5.1 surround sound
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes
  • Live ad support - Yes, on selected models
  • Ad-supported channels - Yes, on selected models
  • Profiles Supported - Yes
  • Support Website - TCL Support

AOC

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to 5.1 surround sound
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes
  • Live ad support - No
  • Ad-supported channels - No
  • Profiles Supported - Yes
  • Support Website - AOC Support

Konka

  • Streaming Video Quality - up to HD
  • Sound quality - up to 5.1 surround sound
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes
  • Live ad support - No
  • Ad-supported channels - No
  • Profiles Supported - Yes
  • Support website - KONKA Support

Xiaomi

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to stereo
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes
  • Live ad support - No
  • Ad-supported channels - No
  • Profiles Supported - Yes
  • Support Website - Xiaomi Support

Skyworth

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to 5.1 surround sound
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes
  • Live ad support - Yes, on selected devices
  • Ad-supported channels - Yes, on selected devices
  • Profiles Supported - Yes
  • Support Website - Skyworth Support

Changhong

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to 5.1 surround sound
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes
  • Live ad support - No
  • Ad-supported channels - No
  • Profiles Supported - Yes
  • Support Website - CHIQ.com

Haier

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to 5.1 surround sound
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes
  • Live ad support - No
  • Ad-supported channels - No
  • Profiles Supported - Yes
  • Support Website - Haier Customer Support

Vestel

  • Streaming Video Quality - up to HD
  • Sound quality - up to 5.1 surround sound
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes
  • Live ad support - No
  • Ad-supported channels - No
  • Profiles Supported - Yes
  • Support Website - Vestel Service

Sky

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to Dolby 5.1 surround sound / Dolby Atmos
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes
  • Live ad support - Yes
  • Ad-supported channels - Yes
  • Profiles Supported - Yes
  • Support Website - Sky Help

For more help, go to: