Prime Video: Help

Welcome to the terms of use for Amazon Prime Video. These terms are between you and the entity providing the Amazon Prime Video service to you, which may be, depending on your location, Amazon.com Services LLC, Amazon Commercial Services Pty Ltd or one of their affiliates ("Amazon", "we" or "us"). Visit www.primevideo.com/ww-av-legal-home to identify the Amazon affiliate that provides the Amazon Prime Video service to you and other applicable terms based on your location. Your Amazon Prime Video service provider may change from time to time, with or without prior notice (unless required by applicable law). Please read these terms, along with the Amazon Conditions of Use, and Amazon Prime Video Usage Rules applicable to you (collectively, this "Agreement"). Each time you visit, browse, or use the Amazon Prime Video service, you accept this Agreement on behalf of yourself and all members of your household and others who use the Service under your account.

Please review our Privacy Notice and Interest-Based Ads Notice to understand how we collect and process your personal information through Amazon Prime Video.

1. THE SERVICE

Amazon Prime Video (the "Service") is a personalized service that offers, recommends and helps you discover digital movies, television shows and other video content (collectively, "Digital Content") and other services as provided in this Agreement. There are several ways to access the Service and Digital Content, including through Amazon Prime and your use of other Prime benefits and Amazon services, which are governed by separate terms made available in the apps, websites or devices you use to access those services. If you are under 18 years of age, or the age of majority in your location, you may use the Service only with involvement of a parent or guardian. We personalize content and features as part of the Services, including showing you recommendations on Digital Content, features and services that might be of interest to you. We also endeavor to continuously improve the Amazon devices and services and your experience with them.

2. COMPATIBLE DEVICES

In order to stream or download Digital Content, you will need to use a personal computer, portable media player, or other device that meets the system and compatibility requirements that we establish from time to time (a "Compatible Device"). Further information as to which devices are supported can be found here. Some Compatible Devices may be used only to stream Digital Content, some may be used only to download Digital Content, and some may be used to stream and download Digital Content. We may change the requirements for Compatible Devices from time to time and, in some cases, whether a device is (or remains) a Compatible Device may depend on software or systems provided or maintained by the device manufacturer or other third parties. Accordingly, devices that are Compatible Devices at one time may cease to be Compatible Devices in the future. The Amazon entity that provides you the Amazon Prime Video mobile app may be different than the Amazon entity that provides you the Service.

3. GEOGRAPHIC VARIABILITY

Due to technical and other restrictions imposed by content providers, the Service is available only in certain locations. The Digital Content (including subtitled and dubbed audio versions of Digital Content) and how we offer Digital Content to you will vary over time and by location. Amazon will use technologies to verify your geographic location. You may not use any technology or technique to obscure or disguise your location.

4. DIGITAL CONTENT

a. General. The Service may allow you to: (i) access Digital Content on a subscription basis for viewing during a limited period of time during a subscription period (for example, through Amazon Prime or other subscription or standalone video subscription offering) ("Subscription Digital Content"), (ii) rent Digital Content for on-demand viewing over a limited period of time ("Rental Digital Content"), (iii) purchase Digital Content for on-demand viewing over an indefinite period of time ("Purchased Digital Content"), (iv) purchase Digital Content for pay-per-view viewing over a limited period of time ("PPV Digital Content"), and/or (v) access Digital Content on a free, ad-supported or promotional basis for viewing over a limited period of time ("Free Digital Content"). Digital Content may be available as Subscription Digital Content, Rental Digital Content, Purchased Digital Content, PPV Digital Content, Free Digital Content, or any combination of those, and in each case is subject to the limited license grant below.

b. Usage Rules. Your use of Digital Content is subject to the Amazon Prime Video Usage Rules (the "Usage Rules"). The Usage Rules provide important information, including the time period during which you are authorized to view different types of Digital Content (the "Viewing Period") and limitations on the number and type of Compatible Devices on which each type of Digital Content may be downloaded, streamed, and viewed.

c. Subscriptions/Memberships. Offers and pricing for subscriptions (also referred to at times as memberships), the subscription services, the extent of available Subscription Digital Content, and the specific titles available through subscription services, may change over time and by location without notice (except as may be required by applicable law). Unless otherwise indicated, any price changes are effective as of the beginning of the next subscription period. If you do not agree to a subscription change, you may cancel your subscription per Section 4(d) below. The pricing for subscriptions or memberships may include VAT and/or other taxes. Where applicable, such taxes will be collected by the party with whom you transact for the service, which may be Amazon or a third party. We make no guarantee as to the availability of specific Subscription Digital Content or the minimum amount of Subscription Digital Content available in any subscription. Additional terms applicable to a subscription (such as the applicable cancellation and refund policy) will be indicated on the informational pages for that subscription on the primary Service website for your location.

Some of the subscription services that we offer are from third parties. Third parties that provide subscription services (for example, through Prime Video Channels) may change or discontinue the features of their services or the content in their services. Amazon is not responsible for the content contained in any third-party subscription service or the features of these services.

d. Cancellation of Subscriptions/Memberships. If you signed-up for your video-only subscription or membership directly through us, you may cancel any time by visiting Your Account and adjusting your membership settings, by contacting Amazon customer service, or by using any cancellation form that we make available to you or, if you transact for the applicable Amazon subscription or membership service through a third party, through your account with such third party. If you cancel within 3 business days of signing up for, or converting from a free trial to, a paid membership, we will refund your full membership fee; except that we may charge you (or withhold from your refund) the value of the Service used through your account during such period. You also expressly accept that the Service will start within your cancellation period. If you cancel at any other time, we will refund your full membership fee only if Digital Content available as part of your video-only membership has not been accessed through your account since your latest membership charge. If you are accessing the Service as part of a Prime membership, the cancellation and refund terms that apply to you are set forth in the Prime Terms of Use. If you are accessing the Service as part of an Amazon subscription or membership that you transact for through a third party, the cancellation and refund terms that apply to you may differ and are as set forth by such third party, and you may need to contact such third party to cancel your subscription or receive any refund under its applicable policies.

e. Purchase and Rental Transactions; Cancellations. Except as described in this paragraph, all transactions for Purchased Digital Content, Rental Digital Content and PPV Digital Content are final, and we do not accept returns of such Digital Content. You may cancel an order for Purchased Digital Content or Rental Digital Content within 48 hours of purchase or rental by clicking "Cancel Your Order" from Your Digital Orders or, for purchases billed through a third party, on the video's detail page or by contacting Amazon customer service; except that you may not cancel an order for Purchased Digital Content or Rental Digital Content once you have started watching or downloading such Digital Content. You may cancel a pre-order for Purchased Digital Content or Rental Digital Content any time before its release date. You may cancel an order for PPV Digital Content any time before the scheduled start of the program. The release date of pre-ordered Digital Content is subject to change. If you have purchased Digital Content as part of an Amazon subscription or membership that you transact for through a third party, the refund terms that apply will be set forth by such third party.

f. Payment Methods. If you sign up for your video-only subscription or membership through us and are billed by us, then the billing terms described below will apply to your subscription or membership.

If we are unable to process your payment using your designated payment method, we reserve the right to charge any payment method we have on file for you.
If you purchase a subscription or start a free trial for a subscription, your subscription will automatically continue, and you authorize us (without further notice, unless required by applicable law) to collect the then-applicable periodic subscription fee including any taxes, using any payment method we have on file for you.
UNLESS YOU NOTIFY US BEFORE A CHARGE THAT YOU WANT TO CANCEL OR DO NOT WANT TO AUTO RENEW, YOU UNDERSTAND THAT YOUR SUBSCRIPTION WILL AUTOMATICALLY CONTINUE AND YOU AUTHORIZE US (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE PERIODIC SUBSCRIPTION FEE INCLUDING ANY TAXES, USING ANY PAYMENT METHOD WE HAVE ON FILE FOR YOU.
If all payment methods we have on file for you are declined for payment of your subscription fee, your subscription will be cancelled unless you provide us with a new payment method. If you provide us with a new payment method and are successfully charged before your subscription is cancelled, your new subscription period will be based on the original billing date and not the date of the successful charge. You can use "Your Account" settings to update your designated payment method(s).

If you signed up for your video-only subscription or membership through a third party and are not billed directly by us, then the billing terms provided by the third party will apply to your subscription or membership.

g. Promotional Trials. We sometimes offer eligible customers various trial or other promotional memberships, which are subject to this Agreement except as otherwise stated in the promotional offers. We reserve the right to determine your eligibility. Trial members may at any time (through Your Account) choose not to continue to paid membership at the end of the trial period.

h. Limited License to Digital Content. Subject to payment of any charges to rent, purchase, or access Digital Content, and your compliance with all terms of this Agreement, Amazon grants you a non-exclusive, non-transferable, non-sublicensable, limited license, during the applicable Viewing Period, to access and view the Digital Content in accordance with the Usage Rules, for personal, non-commercial, private use. We may automatically remove Digital Content from your Compatible Device after the end of its Viewing Period.

i. Availability of Purchased Digital Content. Purchased Digital Content will generally continue to be available to you for download or streaming from the Service, as applicable, but may become unavailable due to potential content provider licensing restrictions or for other reasons, and Amazon will not be liable to you if Purchased Digital Content becomes unavailable for further download or streaming.

j. Playback Quality; Streaming. The playback resolution and quality of the Digital Content you receive will depend on a number of factors, including the type of Compatible Device on which you are accessing the Digital Content and your bandwidth, which may increase or decrease over the course of your viewing. If we detect that Digital Content we are streaming to you may be interrupted or may otherwise not play properly due to bandwidth constraints or other factors, we may decrease the resolution and file size of the streamed Digital Content in an effort to provide an uninterrupted viewing experience. While we strive to provide you a high quality viewing experience, we make no guarantee as to the resolution or quality of the Digital Content you will receive when streaming, even if you have paid extra for access to high definition, ultra-high definition, or high-dynamic-range content.

k. General Restrictions. You may not (i) transfer, copy or display the Digital Content, except as permitted in this Agreement; (ii) sell, rent, lease, distribute, or broadcast any right to the Digital Content; (iii) remove any proprietary notices or labels on the Digital Content; (iv) attempt to disable, bypass, modify, defeat, or otherwise circumvent any digital rights management or other content protection system used as part of the Service; or (v) use the Service or Digital Content for any commercial or illegal purpose.

l. Audience Measurement. For US customers only, certain third parties, such as advertisers and content owners, are interested in understanding how their content is performing on Prime Video. While viewing certain Channels and Sports and Live content, Amazon may provide information about your viewing behavior to third parties for purposes of audience measurement and market research. Click here to learn more about these measurement services, Channels and Sports and Live content that include them and your choices.

5. SOFTWARE

a. Use of the Software. We may make available software for your use in connection with the Service ("Software"). Terms contained in the Amazon Conditions of Use apply to your use of Software. For additional terms that apply to certain third-party Software, click here.

b. Information Provided to Amazon and Video Content Providers. The Service and Software may provide Amazon with information relating to your use and the performance of the Service and Software, as well as information regarding the devices on which you download and use the Service and Software. For example, the Software may provide Amazon with information related to the Digital Content that you download and stream and your use of that Digital Content (such as whether and when you viewed the Digital Content, which may, among other things, help us measure the Viewing Period for Rental Digital Content). Any information we receive is subject to the Amazon Privacy Notice. We may provide certain information regarding your subscription status and use of Digital Content, including viewing history, to video content providers, such as third parties offering subscription services through Prime Video Channels. We will provide this information in a manner that is not identifiable to you (unless you authorize sharing identifiable information with a specific video content provider).

6. ADDITIONAL TERMS

a. Termination. We may terminate your access to the Service, including any subscription available as part of the Service, with notice. If we do so, you may be entitled to a pro-rated refund. If you violate any of the terms of this Agreement or clause 6 of the Amazon Conditions of Use, your rights under this Agreement will automatically terminate, and your access to the Service and to Digital Content will be immediately revoked without refund of any fees.

b. Explicit Content. By using the Service, you may encounter content that may be offensive, indecent or objectionable; this content may or may not be identified as having explicit language or other attributes. In addition to the Online Safety rights in the Amazon Conditions of Use (clause 22), Amazon Prime Video and Prime Video Channels members in Australia can file/raise complaints (if any) in relation to issues such as age ratings, content descriptors, title synopsis, or access controls for the content currently available on the service. You can submit your complaint to the grievance redressal form (noted here). Content types, genres, categories, and descriptions are provided for convenience, and Amazon does not guarantee their accuracy.

c. Communications. We may send you promotions or otherwise communicate with you electronically, which may include e-mail, push notification, or posts to your Amazon Message Center, and you hereby consent to receive those communications . These communications will be in accordance with the Amazon Privacy Notice. To stop receiving marketing communications from Amazon Prime Video, update your marketing communication preferences from Your Account.

d. Updates and Modification of Service. Amazon may change any aspect of the Service in accordance with clauses 15 and 16 of the Amazon Conditions of Use. Where we make a materially adverse change to this Agreement or the Service, as reasonably determined by us, we will provide you with prior written notice via email or reasonably substitutable means. You agree that updates and modifications may be carried out or applied automatically, without you needing to take any action. Where an update or modification is not automatic, it will only take effect once installed by you.

e. Amendments. Amazon reserves the right to amend any part of this Agreement in accordance with clause 16 of the Amazon Conditions of Use. Where we make a materially adverse change, as reasonably determined by us, we will provide you with written notice via email, or if no email is available, via reasonably substitutable means. You may reject these changes by canceling your membership at any time. To the maximum extent permitted by law, your continued use of the Service or Software following any changes will constitute your acceptance of such changes. However, any increase in subscription fee will not apply until your subscription is renewed.

f. Reservation of Rights; Waiver. The Service, Software and the Digital Content embody intellectual property that is protected by law. Copyright owners of Digital Content are intended third-party beneficiaries under the Agreement. Our failure to insist upon or enforce your strict compliance with the Agreement will not constitute a waiver of any of our rights.

g. Disputes, Applicable Law, Disclaimer and Liability. Any dispute or claim arising from or relating to this Agreement or the Service is subject to all terms in the Amazon Conditions of Use, including applicable law (clause 14) and disclaimer and liability (clause 13).

h. Limitation of Liability. Without limiting the disclaimer and liability term in the Amazon Conditions of Use, (i) in no event shall our or our software licensors' total liability to you for all damages arising out of or related to your use or inability to use the Software exceed the amount of fifty dollars (AU$50.00); and (ii) in no event shall our or our Digital Content providers' total liability to you for all damages arising from your use of the Service, the Digital Content, or information, materials or products included on or otherwise made available to you through the Service, exceed the amount you paid to us over the past 12 months to purchase, rent, or view the Digital Content related to your claim for damages.

CERTAIN JURISDICTIONS, INCLUDING JURISDICTIONS IN THE EUROPEAN UNION, DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS. IF THE LAWS OF JAPAN APPLY TO YOUR USE OF THE SERVICE, THE LIMITATION OF LIABILITY IN THIS SECTION WILL NOT APPLY TO CASES OF AMAZON’S WILLFUL MISCONDUCT OR GROSS NEGLIGENCE.

i. Contact Information. For communications concerning this Agreement, please write to Amazon at the applicable notice address listed here.