Help

Set Top Boxes and Media Players with the Prime Video App

You can get the Prime Video app on selected set top boxes and media players from these manufacturers.

Note: Not all Prime Video titles support all features.

Google Chromecast

  • Streaming Video Quality - Up to Ultra HD (depending on model of Chromecast)
  • Sound quality - up to 5.1 surround sound
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes
  • Live ad support - Yes
  • Ad-supported channels - Yes
  • Profiles Supported - Yes, through the Prime Video app
  • Support Website - https://support.google.com/chromecast
  • Additional Notes - While using Google Chromecast, playback, Subtitles, and audio settings (such as language tracks) are controlled via the Prime Video app.

Nvidia Shield

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to 5.1 surround sound, Dolby Atmos
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes
  • Live ad support - Yes
  • Ad-supported channels - Yes
  • Profiles Supported - Yes
  • Support Website - https://www.nvidia.com/en-us/support/

Roku

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to 5.1 surround sound, Dolby Atmos
  • Closed Captions (Subtitles) - Yes
  • Audio Description - No
  • Live Streaming - Yes
  • Live ad support - Yes
  • Ad-supported channels - Yes
  • Profiles Supported - Yes, on selected models
  • Support Website - https://support.roku.com/

TiVo

  • Streaming Video Quality - Ultra HD for TiVo Series 6; HD for Premiere, Roamio, Mini models; SD for previous series
  • Sound quality - up to 5.1 surround sound
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes
  • Live ad support - Yes
  • Ad-supported channels - Yes
  • Profiles Supported - Yes, on selected models
  • Support Website - https://tivo.com/support

Apple TV

  • Streaming Video Quality - up to Ultra HD (Apple TV 4K); up to HD (all other models)
  • Sound quality - up to 5.1 surround sound, Dolby Atmos
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes, Apple TV 4K and Apple TV (3rd and 4th Generation) only
  • Live ad support - Yes, Apple TV 4K and Apple TV (3rd and 4th Generation) only
  • Ad-supported channels - Yes, Apple TV 4K and Apple TV (3rd and 4th Generation) only
  • Profiles Supported - Yes, on selected models
  • Support Website - https://support.apple.com/

Xiaomi

  • Streaming Video Quality - up to HD
  • Sound quality - up to 5.1 surround sound
  • Closed Captions (Subtitles) - Yes
  • Audio Description - No
  • Live Streaming - Yes
  • Live ad support - Yes
  • Ad-supported channels - Yes
  • Profiles Supported - Yes
  • Support Website - https://www.mi.com/global/list

Sky Q

  • Streaming Video Quality - up to UHD
  • Sound quality - up to 5.1 surround sound, Dolby Atmos
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes
  • Live ad support - Yes
  • Ad-supported channels - Yes
  • Profiles Supported - Yes
  • Support Website - https://assistenza.sky.it/sky-q

Now TV / NOW

  • Streaming Video Quality - up to UHD
  • Sound quality - up to 5.1 surround sound, Dolby Atmos
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes
  • Live ad support - Yes
  • Ad-supported channels - Yes
  • Profiles Supported - Yes
  • Support Website - https://www.nowtv.it/assistenza/help-center.html

Astro

  • Streaming Video Quality - up to HD
  • Sound quality - up to 5.1 surround sound, Dolby Atmos
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes
  • Live ad support - Yes
  • Ad-supported channels - Yes
  • Profiles Supported - Yes
  • Support Website - https://support.astro.com.my/

KPN

  • Streaming Video Quality - up to HD
  • Sound quality - up to 5.1 surround sound
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes
  • Live ad support - No
  • Ad-supported channels - No
  • Profiles Supported - No
  • Support Website - https://www.kpn.com/service/televisie.htm

Jio

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - stereo
  • Closed Captions (Subtitles) - Yes
  • Audio Description - No
  • Live Streaming - Yes
  • Live ad support - No
  • Ad-supported channels - No
  • Profiles Supported - Yes
  • Support Website - https://www.jio.com/en-in/contact-us

Elsys

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to 5.1 surround sound
  • Closed Captions (Subtitles) - Yes
  • Audio Description - No
  • Live Streaming - Yes
  • Live ad support - Yes
  • Ad-supported channels - Yes
  • Profiles Supported - Yes
  • Support Website - https://smartyelsys.com.br/

Bouygues

  • Streaming Video Quality - up to HD (Brooklyn), up to Ultra HD (Miami)
  • Sound quality - up to 5.1 surround sound
  • Closed Captions (Subtitles) - Yes
  • Audio Description - No
  • Live Streaming - Yes
  • Live ad support - No
  • Ad-supported channels - No
  • Profiles Supported - Yes
  • Support Website - https://www.assistance.bouyguestelecom.fr/tv-bbox

SFR

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to 5.1 surround sound
  • Closed Captions (Subtitles) - Yes
  • Audio Description - No
  • Live Streaming - Yes
  • Live ad support - Yes, on selected devices
  • Ad-supported channels - Yes, on selected devices
  • Profiles Supported - Yes
  • Support Website - https://assistance.sfr.fr/

BCN

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - stereo
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes
  • Live ad support - Yes
  • Ad-supported channels - Yes
  • Profiles Supported - Yes
  • Support Website - https://www.bcndigitaltv.com/

Rogers

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to 5.1 surround sound
  • Closed Captions (Subtitles) - Yes
  • Audio Description - No
  • Live Streaming - Yes
  • Live ad support - Yes
  • Ad-supported channels - No
  • Profiles Supported - Yes
  • Support Website - https://www.rogers.com/support

Shaw

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to 5.1 surround sound
  • Closed Captions (Subtitles) - Yes
  • Audio Description - No
  • Live Streaming - Yes
  • Live ad support - Yes
  • Ad-supported channels - No
  • Profiles Supported - Yes
  • Support Website - https://support.shaw.ca/

Telstra

Tatasky

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to 5.1 surround sound
  • Closed Captions (Subtitles) - Yes
  • Audio Description - No
  • Live Streaming - Yes
  • Live ad support - Yes
  • Ad-supported channels - No
  • Profiles Supported - Yes
  • Support Website - https://www.tatasky.com/dth/help

Airtel

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to 5.1 surround sound, Dolby Atmos
  • Closed Captions (Subtitles) - Yes
  • Audio Description - No
  • Live Streaming - Yes
  • Live ad support - Yes
  • Ad-supported channels - Yes
  • Profiles Supported - Yes
  • Support Website - https://www.airtel.in/help

Claro

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to 5.1 surround sound, Dolby Atmos
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes
  • Live ad support - No
  • Ad-supported channels - No
  • Profiles Supported - Yes
  • Support Website - https://faq.claro.com.br/duvida-do-cliente/claro-tv-suporte

Iliad

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to 5.1 surround sound
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes
  • Live ad support - No
  • Ad-supported channels - No
  • Profiles Supported - Yes
  • Support Website - https://assistance.free.fr/

Masmovil

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to 5.1 surround sound, Dolby Atmos
  • Closed Captions (Subtitles) - Yes
  • Audio Description - No
  • Live Streaming - Yes
  • Live ad support - Yes
  • Ad-supported channels - No
  • Profiles Supported - Yes
  • Support Website - https://www.masmovil.es/ayuda-clientes/

Vodafone (Italy)

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - stereo
  • Closed Captions (Subtitles) - Yes
  • Audio Description - No
  • Live Streaming - Yes
  • Live ad support - No
  • Ad-supported channels - No
  • Profiles Supported - Yes
  • Support Website - https://www.vodafone.it/portal/Privati/Supporto-Vodafone

Orange (France)

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to 2-channel stereo with 5.1 surround sound
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes
  • Live ad support - Yes, on selected devices
  • Ad-supported channels - Yes, on selected devices
  • Profiles Supported - Yes
  • Support Website - https://assistance.orange.fr/

Vodafone (Spain)

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - stereo
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes
  • Live ad support - Yes
  • Ad-supported channels - No
  • Profiles Supported - Yes
  • Support Website - https://www.masmovil.es/ayuda-clientes/

Telefonica (Peru, Chile, Colombia, Brazil & Argentina)

Totalplay

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to 5.1 surround sound
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes
  • Live ad support - No
  • Ad-supported channels - No
  • Profiles Supported - Yes
  • Support Website - https://www.totalplay.com.mx/ayuda

Telecentro

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to 5.1 surround sound
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes, on selected devices
  • Live Streaming - Yes
  • Live ad support - No
  • Ad-supported channels - No
  • Profiles Supported - Yes
  • Support Website - https://ayuda.telecentro.com.ar/decodificadores

Telus

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to 5.1 surround sound
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes
  • Live ad support - No
  • Ad-supported channels - Yes
  • Profiles Supported - Yes
  • Support Website - https://www.telus.com/en/bc/support?linktype=ge-mainnav

Bell (Canada)

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to 5.1 surround sound
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes
  • Live ad support - Yes
  • Ad-supported channels - Yes
  • Profiles Supported - Yes
  • Support Website - https://support.bell.ca/fibe_tv/receivers/what_is_4k_service

Megacable

  • Streaming Video Quality - HD
  • Sound quality - 2-Channel Stereo, up to 5.1 surround sound
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes
  • Live ad support - No
  • Ad-supported channels - No
  • Profiles Supported - Yes
  • Support Website - https://www.megacable.com.mx/soporte-tecnico-online

Foxtel

  • Streaming Video Quality - up to Ultra HD
  • Sound quality - up to 5.1 surround sound
  • Closed Captions (Subtitles) - Yes
  • Audio Description - No
  • Live Streaming - Yes
  • Live ad support - Yes
  • Ad-supported channels - Yes
  • Profiles Supported - Yes
  • Support Website - https://www.foxtel.com.au/customer-support.html

XGIMI

  • Streaming Video Quality - HD
  • Sound quality - up to 5.1 surround sound
  • Closed Captions (Subtitles) - Yes
  • Audio Description - Yes
  • Live Streaming - Yes
  • Live ad support - Yes
  • Ad-supported channels - Yes
  • Profiles Supported - Yes
  • Support Website - https://global.xgimi.com/pages/support

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