What to do if you see error code 5004 on Prime Video.

1. Make sure that the email address and password that you’re using to log in with are correct.
2. If the issues persist, reset your password by going to the sign-in page and clicking Forgot your password?

For more help, go to:

• Issues While Playing Prime Video Titles
• Troubleshoot Internet Connection Issues with Your Connected Device
• Issues with Prime Video from External Provider
• Issues with Prime Video Error 7235