What to do when Prime Video titles won't play or if you see error codes such as 1007, 1022, 5001, 7003, 7005, 7031, 7135, 7202, 7203, 7204, 7206, 7207, 7230, 7250, 7251, 7301, 7303, 7305, 7306, 8020, 9003, 9074.

• Close the Prime Video app on your device (or your web browser, if you're watching on your computer).
• Turn off your computer or connected device, and wait for at least 60 seconds before powering it back on.
• Ensure that your device or web browser has the latest updates.

  For updates on the Chrome web browser, enter chrome://settings/help in the address bar to check for updates. You can also select the menu icon, select Help, then select About Google Chrome to check for updates.

  For updates on the Firefox web browser, select the menu icon, then select Help, then select About Firefox, to initiate an update check.

  For updates on Fire Tablet devices, open the Settings menu, then select Device Options. Select System Updates, then Updates: Check Now.

  For updates on Fire TV devices, open the Settings menu, then select My Fire TV. Select About, then Check for System Update.

• Ensure that the Prime Video app is up to date and that there are no updates for it in your device’s app store.
• Ensure that you’re not using the same account on multiple devices - you can only stream the same title to two devices at a time.
• Ensure that any external device is connected to your TV or display using an HDMI cable that’s compatible with HDCP 1.4 (for HD content) or HDCP 2.2 (for UHD and/or HDR content).
• If you’re watching a title in Dolby Vision, you must ensure that your TV or display and any extra connected device both supports Dolby Vision.
• Pause other Internet activity – especially if other devices are using the network at the same time.
• Check your Internet connection. You may need to restart your connected device and/or router. If you’re restarting your router, wait for any indicator lights on it to stabilize before opening the Prime Video app again.
• Check that the time and date on your device are correct and set to automatic. Incorrect date/time settings can cause authentication issues that stop you from accessing streaming apps.
• Deactivate any VPN or proxy servers.
• Uninstall and reinstall the Prime Video app from your device.
• If all else fails, you may need to perform a factory reset of your connected device. Factory resetting your device removes all account information and downloaded content from all apps, not just Prime Video. Please ensure that you have taken backups (wherever possible) and are able to log in to any accounts or apps that you currently have on your device.