Sign In

Help

Issues with Live Streams on Prime Video

What to do if you're having problems watching live streams or events on Prime Video.

If you're having issues watching live streams or live events on Prime Video, please ensure that you are logged into an Amazon account, are watching on a supported device, and have a sufficient download speed. Prime Video recommends a minimum download speed of 1MB/s for SD content and 5MB/s for HD content. Prime Video will serve the highest quality streaming experience possible based on the bandwidth speed available.

Note: If you're experiencing any issues with the video "juddering" or having excessive motion blur, we recommend turning the Motion setting on your TV to Off. This setting might have a different name depending on your TV manufacturer. Some examples of the Motion setting include Auto Motion Plus, Tru Motion, MotionFlow, Cinemotion, and Motion Picture.