Copa do Brasil Support
Here is what to do if you're having issues watching live coverage of the Copa do Brasil on Prime Video.
Questions & Answers
1) Do I have to pay extra to watch Copa do Brasil on Prime Video?
Prime members in Brazil can access Live coverage of the Copa do Brasil on Prime Video for no additional cost. Non-Prime members can start a 30-day free trial of Prime (R$ 9.90/month or R$89.00/year). You can cancel your membership at any time. For more information, visit: https://www.amazon.com.br/prime
2) What matches will be available on Prime Video?
Prime members in Brazil will be able to watch select Copa do Brasil matches live on Prime Video in HD. Prime Video will exclusively broadcast 30 matches during the First Phase and the Quarter Finals. Additionally, we also have the rights to broadcast 6 non-exclusive matches (Semi-finals and Finals). For more information related to the full schedule, please visit the FAQs page here.
3) Where can I find live Copa do Brasil coverage on Prime Video?
Go to the Prime Video app on your device and you will see the matches shown under "live and upcoming events" or go to your Prime Video app and search for "Copa do Brasil."
4) How do I install Prime Video on my devices?
The Prime Video app is available on a range of televisions, Amazon devices, mobile devices, Blu-ray players, games consoles and streaming media devices. Open your device's app store to download and install the Prime Video app. Open the Prime Video app. Register your device by selecting Register on the Amazon website. You will be given a code to enter on a given website. Some devices show the option to Sign in and Start Watching, using your Amazon account information.
5) Can I live stream Copa do Brasil on any device?
For general guidance, please reference this page. You can stream these matches online through your web browser, and Internet-connected TVs, Blu-ray players, set-top-boxes, Fire tablets and other compatible devices. You can stream up to three videos at the same time using the same Amazon account. You can stream the same video to no more than two devices at a time.
6) Can I watch Copa do Brasil while travelling?
Copa do Brasil matches are only available to customers based in Brazil. All other international locations are not eligible.
7) How can I catch up on matches I have missed?
Match replays will be available shortly after the end of each match.
8) I am receiving a location error when attempting to watch?
Copa do Brasil matches are only available to customers based in Brazil. All other international locations are not eligible. Prime Video doesn't support streaming content through Virtual Private Network (VPN) or proxy connections. To watch Prime Video, you must disable these services on your device or try switching to another available connection.
9) My stream is delayed, how do I reduce this?
Whilst all devices have been optimized to give a smooth and clear viewing experience, some devices offer less delay between the live game and your stream. We recommend using a Fire TV, Apple TV, iOS or Android device.
10) I'm experiencing streaming issues, what can I do?
If you're having issues watching live streams or live events on Prime Video, please ensure that you are watching on a supported device, and have a sufficient download speed. Prime Video recommends a minimum download speed of 1MB/s for SD content and 5MB/s for HD content. Prime Video will serve the highest quality streaming experience possible based on the bandwidth speed available.
If you're experiencing any issues with video juddering/motion, we recommend turning the Motion setting on your TV to Off. This setting might have a different name depending on your TV manufacturer. Some examples of the Motion setting include Auto Motion Plus, Tru Motion, MotionFlow, Cinemotion, and Motion Picture. If you still experience issues, please contact us.
11) How can I update my FireTV Stick apps?
You can update your apps automatically by following these instructions: 1. Go to Settings and select Applications. 2. Go to Appstore. 3. Set the option to YES to have applications updated automatically. If this is set to no, then you will see individual update options for each app icon in your app library. To sync the compatible apps on your Amazon Fire TV device with your Cloud: Go to Settings > My Account > Sync Amazon Content.
12) Will all matches have commentary?
Yes. There will be full commentary on every Copa do Brasil match.
13) Can I rewind, pause and fast forward on my device?
Rewind, pause and fast forward are available on Android/iOS Mobile, Web (Chrome, FireFox, Edge), Fire TV, Apple TV (Gen 3 and newer) & selected Smart TVs. Use Watch from beginning play buttons on the detail page or in player to watch from the match kickoff. Please note that these features are not supported on all devices.
14) How can I switch Subtitles on or off? Will closed captions & subtitles be available for all matches?
Subtitles are currently unavailable; however, you will have access to Closed Captions (CC) (Brazilian Portuguese only).
15) What other information is available?