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Issues with Prime Video from External Provider

How to get help if you access Prime Video through third-party, such as a mobile phone or broadband provider.

In selected countries, you are able to purchase a Prime Video membership through a third party, such as a mobile phone or broadband service provider.

If you pay for access to Prime Video through third-party, please contact your provider for any queries such as details on available offers, or any details regarding your subscription. Queries regarding billing and cancellation must be directed to your third-party service provider.