Prime Video Support
Get help using and troubleshooting common issues with Prime Video.
Settings
Account Details
Register a Device
Parental Controls
Watch History
Prime Video ProfilesSpotlight
- Need to Cancel a Prime Video Channel Subscription?
- Find out how to easily cancel a Prime Video Channel subscription online.
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- Cancel a Channel Subscription
Popular Articles
Setting Up Prime Video
- Install Prime Video on Your Devices
- Download Prime Video Titles
- Watch Prime Video on Chromecast
- How Do I Cast Prime Video to My TV?
- Change the Prime Video Language
- Is Prime Video Included with Amazon Prime?
- Change Your Prime Video Membership after the Launch of Amazon Prime
- What is Prime Video Mobile Edition?
- Receive Prime Gaming Benefits
Cancel
Restrictions & Parental Controls
Content Compliance
Renting, Buying & Payment Issues
Live Event Troubleshooting
Playback Issues & Support
- Issues While Playing Prime Video Titles
- Issues during Sign In or Sign Out on Prime Video
- Troubleshoot Internet Connection Issues with Your Connected Device
- Issues with Prime Video Error 2063
- Issues with Prime Video Error 5004
- Issues with Prime Video Error 7235
- Issues with Prime Video from External Provider
- Issues with Prime Video PIN Errors
- Can I Watch Prime Video If I Travel Abroad?
- Force Stop the Prime Video App on an Android Device
- Force Stop the Prime Video App on an iOS Device
Accessibility
Prime Video Audio Tracks
Subtitles & Captions
Prime Video Watch Party
- What is a Prime Video Watch Party?
- Who Can Access a Prime Video Watch Party?
- How Do I Start a Watch Party in a Web Browser?
- How Do I Start a Watch Party on Fire TV?
- How Do I Start a Watch Party on Android devices and Fire Tablets?
- How Do I Join a Watch Party in a Web Browser?
- How Do I Join a Watch Party on Fire TV?
- How Do I Join a Watch Party on Android devices and Fire Tablets?
- Issues While Using Prime Video Watch Party
- Can I Use Prime Video Watch Parties From Outside My Home Country?
Profiles
- What are Prime Video Profiles?
- What are Prime Video Kid's Profiles?
- What Devices Currently Support Prime Video Profiles?
- Create and Manage Prime Video Profiles via Website
- Create and Manage Prime Video Profiles on Connected Devices
- Create and Manage Prime Video Profiles on iOS, Android devices and Fire Tablets
- Create and Manage Prime Video Profiles on Fire TV
Prime Video Channels
Supported Devices
Legal Policies, Notices and Reports