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• Need to Cancel a Prime Video Add-On Subscription?
• Find out how to easily cancel a Prime Video Add-On Subscription online.
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• Cancel Your Prime Video Add-On Subscription

Popular Articles

• Cancel an Accidental Purchase
• Rent and Buy Prime Video Titles
• Install Prime Video on Your Devices
• Which Content Includes Ads?
• Issues While Playing Prime Video Titles
• How Do I Cast Prime Video to My TV?

Setting Up Prime Video

• Install Prime Video on Your Devices
• Download Prime Video Titles
• Watch Prime Video on Chromecast
• How Do I Cast Prime Video to My TV?
• Change the Prime Video Language
• Is Prime Video Included with Amazon Prime?
• Personalize Your Prime Video Recommendations
• Change Your Prime Video Membership after the Launch of Amazon Prime
• What is Prime Video Mobile Edition?
• Receive Prime Gaming Benefits

Ads in Prime Video

• Which Content Includes Ads?
• Upgrade To Go Ad Free
• Cancel Your Prime Video Ad-Free Subscription
• Why Can't I Skip Ads?
• How Can I Provide Feedback on Advertisements?

Cancel

• Cancel My Prime Video Subscription
• Cancel Your Prime Video Add-On Subscription
• Cancel an Accidental Purchase
• Unknown Charges on Prime Video

Restrictions & Parental Controls

• Parental Controls on Prime Video
• Set up a Prime Video PIN on Android & Android Automotive
• Set up a Prime Video PIN on iOS
• Set up a Prime Video Account PIN on Web
• Set up Restrictions on Prime Video on Android & Android Automotive
• Set up Restrictions on Prime Video on iOS
• Set up Restrictions on Prime Video on Web

Content Grievance and Compliance

• Report a Content Grievance in Australia
• Report a Content Grievance in India
• Maturity Ratings

Renting, Buying & Payment Issues

• Rent and Buy Prime Video Titles
• Paying for Prime Video Rentals or Purchases
• What Can I Watch on Prime Video?
• Paying for Prime Video Rentals or Purchases with Rewards Points
• Paying for Prime Video Subscriptions in Local Currencies
• Payment Using iDEAL
• Payment Using Digital Wallets
• Prime Video Accepted Payment Methods
• Use Pay with Cash in Mexico
• Issues Accessing Previous Prime Video Purchases and Rentals
• Why Do I Have to Pay for Some Prime Video Titles?
• Issues with Prime Video Payment and Order Errors

Live Event Troubleshooting

• Pay-Per-View - Canada Support
• UEFA Champions League - Ireland Support
• Issues with Live Streams on Prime Video
• Cricket Australia Support
• UEFA Champions League Support
• The National Basketball Association (NBA) (Brazil) Support
• The French Open - Roland-Garros Support
• Copa do Brasil Support
• New Zealand Cricket Support

Playback Issues & Support

• Issues While Playing Prime Video Titles
• Issues during Sign In or Sign Out on Prime Video
• Troubleshoot Internet Connection Issues with Your Connected Device
• Issues with Prime Video Error 2063
• Issues with Prime Video Error 5004
• Issues with Prime Video Error 7235
• Issues with Prime Video from External Provider
• Issues with Prime Video PIN Errors
• Can I Watch Prime Video If I Travel Abroad?
• Force Stop the Prime Video App on an Android Device
• Force Stop the Prime Video App on an iOS Device
• Devices Limit Reached in India

Accessibility

• Accessibility Features on Prime Video
• Keyboard Shortcuts on Prime Video
• Prime Video and Amazon Music Canada Accessibility Feedback Process

Prime Video Audio Tracks

• Select Alternative Audio Tracks or Audio Descriptions on Prime Video on Connected Devices
• Select Alternative Audio Tracks or Audio Descriptions on Prime Video on Web, Amazon Devices, and Mobile Devices
• Select Dialogue Boost on Prime Video for Web, Amazon Devices, and Mobile Devices

Subtitles & Captions

• Turn On Subtitles or Captions on Prime Video on Connected Devices
• Turn On Subtitles or Captions on Prime Video on Web, Amazon Devices, and Mobile Devices

Profiles

• What are Prime Video Profiles?
• What are Prime Video Kid's Profiles?
• What Devices Currently Support Prime Video Profiles?
• Create and Manage Prime Video Profiles via Website
• Create and Manage Prime Video Profiles on Connected Devices
• Create and Manage Prime Video Profiles on iOS, Android devices, and Fire Tablets
• Create and Manage Prime Video Profiles on Fire TV
• Lock Your Prime Video Profile
• Reset Your Prime Video Profile or Account PIN
• Restrict Creation and Removal of Prime Video Profiles

Prime Video Add-On Subscriptions

• Issues Accessing Content from External Providers
• Issues Watching Prime Video Add-On Subscriptions While I Travel
• What Is Included with Prime Video Add-On Subscriptions?
• Paying for Prime Video Add-On Subscriptions with Gift Cards
• Why Do I Have to Pay Extra for Prime Video Add-On Subscriptions?

Supported Devices

• Amazon Devices with the Prime Video App
• Blu-Ray Players with the Prime Video App
• Games Consoles with the Prime Video App
• Mobile Devices with the Prime Video App
• Prime Video System Requirements for Computers
• Set Top Boxes and Media Players with the Prime Video App
• Smart TVs with the Prime Video App

Legal Policies, Notices and Reports

• VAT / GST Rates
• About Tax on Prime Video subscriptions sold on PrimeVideo.com
• Amazon Prime Video Service Provider Information and Applicable Terms and Policies
• Legal Policies and Notices
• Grievance Report for Prime Video - India

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