Prime Video Support
Get help using and troubleshooting common issues with Prime Video.
Settings
Account Details
Register a Device
Parental Controls
Watch History
Prime Video ProfilesSpotlight
- Need to Cancel a Prime Video Channel Subscription?
- Find out how to easily cancel a Prime Video Channel subscription online.
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- Cancel Your Prime Video Channel Subscription
Popular Articles
Setting Up Prime Video
- Install Prime Video on Your Devices
- Download Prime Video Titles
- Watch Prime Video on Chromecast
- How Do I Cast Prime Video to My TV?
- Change the Prime Video Language
- Is Prime Video Included with Amazon Prime?
- Personalize Your Prime Video Recommendations
- Change Your Prime Video Membership after the Launch of Amazon Prime
- What is Prime Video Mobile Edition?
- Receive Prime Gaming Benefits
Cancel
Restrictions & Parental Controls
- Parental Controls on Prime Video
- Set up a Prime Video PIN on Android & Android Automotive
- Set up a Prime Video PIN on iOS
- Set up a Prime Video Account PIN on Web
- Set up Restrictions on Prime Video on Android & Android Automotive
- Set up Restrictions on Prime Video on iOS
- Set up Restrictions on Prime Video on Web
Content Grievance and Compliance
Renting, Buying & Payment Issues
- Rent and Buy Prime Video Titles
- Paying for Prime Video Rentals or Purchases
- Paying for Prime Video Subscriptions in Local Currencies
- Payment Using iDEAL
- Payment Using Digital Wallets
- Issues Accessing Previous Prime Video Purchases and Rentals
- Why Do I Have to Pay for Some Titles?
- Issues with Prime Video Payment and Order Errors
Live Event Troubleshooting
Playback Issues & Support
- Issues While Playing Prime Video Titles
- Issues during Sign In or Sign Out on Prime Video
- Troubleshoot Internet Connection Issues with Your Connected Device
- Issues with Prime Video Error 2063
- Issues with Prime Video Error 5004
- Issues with Prime Video Error 7235
- Issues with Prime Video from External Provider
- Issues with Prime Video PIN Errors
- Can I Watch Prime Video If I Travel Abroad?
- Force Stop the Prime Video App on an Android Device
- Force Stop the Prime Video App on an iOS Device
- Issues While Playing Prime Video Content Via Prime Video Mobile Edition (PVME) Subscription in India
Accessibility
Prime Video Audio Tracks
Subtitles & Captions
Prime Video Watch Party
- What is a Prime Video Watch Party?
- Who Can Access a Prime Video Watch Party?
- How Do I Start a Watch Party in a Web Browser?
- How Do I Start a Watch Party on Fire TV?
- How Do I Start a Watch Party on Fire Tablets, Android Mobile Phones and Android Tablets?
- How Do I Start a Watch Party on iPhones and iPads?
- How Do I Start a Watch Party on Connected Devices?
- How Do I Join a Watch Party in a Web Browser?
- How Do I Join a Watch Party on Fire TV?
- How Do I Join a Watch Party on Fire Tablets Android Mobile Phones and Android Tablets?
- How Do I Join a Watch Party on iPhones and iPads?
- How Do I Join a Prime Video Watch Party on Connected Devices?
- Issues While Using Prime Video Watch Party
- Can I Use Prime Video Watch Parties From Outside My Home Country?
Profiles
- What are Prime Video Profiles?
- What are Prime Video Kid's Profiles?
- What Devices Currently Support Prime Video Profiles?
- Create and Manage Prime Video Profiles via Website
- Create and Manage Prime Video Profiles on Connected Devices
- Create and Manage Prime Video Profiles on iOS, Android devices, and Fire Tablets
- Create and Manage Prime Video Profiles on Fire TV
- Lock Your Prime Video Profile
- Reset Your Prime Video Profile or Account PIN
- Restrict Creation and Removal of Prime Video Profiles
Prime Video Channels
Supported Devices
Legal Policies, Notices and Reports