Prime Video Support
Get help using and troubleshooting common issues with Prime Video.
Settings
Account Details
Register a Device
Parental Controls
Watch History
Prime Video ProfilesSpotlight
- Need to Cancel a Prime Video Channel Subscription?
- Find out how to easily cancel a Prime Video Channel subscription online.
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- Cancel Your Prime Video Channel Subscription
Popular Articles
Setting Up Prime Video
- Install Prime Video on Your Devices
- Download Prime Video Titles
- Watch Prime Video on Chromecast
- How Do I Cast Prime Video to My TV?
- Change the Prime Video Language
- Is Prime Video Included with Amazon Prime?
- Change Your Prime Video Membership after the Launch of Amazon Prime
- What is Prime Video Mobile Edition?
- Receive Prime Gaming Benefits
Cancel
Restrictions & Parental Controls
Content Grievance and Compliance
Renting, Buying & Payment Issues
Live Event Troubleshooting
Playback Issues & Support
- Issues While Playing Prime Video Titles
- Issues during Sign In or Sign Out on Prime Video
- Troubleshoot Internet Connection Issues with Your Connected Device
- Issues with Prime Video Error 2063
- Issues with Prime Video Error 5004
- Issues with Prime Video Error 7235
- Issues with Prime Video from External Provider
- Issues with Prime Video PIN Errors
- Can I Watch Prime Video If I Travel Abroad?
- Force Stop the Prime Video App on an Android Device
- Force Stop the Prime Video App on an iOS Device
Accessibility
Prime Video Audio Tracks
Subtitles & Captions
Prime Video Watch Party
- What is a Prime Video Watch Party?
- Who Can Access a Prime Video Watch Party?
- How Do I Start a Watch Party in a Web Browser?
- How Do I Start a Watch Party on Fire TV?
- How Do I Start a Watch Party on Fire Tablets, Android Mobile Phones and Android Tablets?
- How Do I Start a Watch Party on iPhones and iPads?
- How Do I Start a Watch Party on Connected Devices?
- How Do I Join a Watch Party in a Web Browser?
- How Do I Join a Watch Party on Fire TV?
- How Do I Join a Watch Party on Fire Tablets Android Mobile Phones and Android Tablets?
- How Do I Join a Watch Party on iPhones and iPads?
- How Do I Join a Prime Video Watch Party on Connected Devices?
- Issues While Using Prime Video Watch Party
- Can I Use Prime Video Watch Parties From Outside My Home Country?
Profiles
- What are Prime Video Profiles?
- What are Prime Video Kid's Profiles?
- What Devices Currently Support Prime Video Profiles?
- Create and Manage Prime Video Profiles via Website
- Create and Manage Prime Video Profiles on Connected Devices
- Create and Manage Prime Video Profiles on iOS, Android devices, and Fire Tablets
- Create and Manage Prime Video Profiles on Fire TV
Prime Video Channels
Supported Devices
Legal Policies, Notices and Reports
Alert Messaging
- info
- Need help watching the New Zealand Cricket on Prime Video?
- Visit the New Zealand Cricket page on Prime Video for answers to frequently asked questions. You can also consult the discussion thread dedicated to New Zealand Cricket on the Amazon forum.